Sr. Practice Manager - UPMC Union Deposit Family and Internal Medicine Offices

Join our team of Life Changers!

UPMC is hiring a full-time Sr. Practice Manager to support the UPMC Union Deposit Family and Internal Medicine team/offices in Harrisburg.

Shift/Hours: This position primarily works daylight hours, with the Manager expected to be on-site during the majority of normal business hours to support daily operations and staff. Flexibility is required to provide leadership coverage during early mornings, evenings, and weekends based on office needs and operating hours. The office also sees patients two Saturdays per month from 8:00 a.m. to 12:00 p.m.

Travel: Some travel (up to 25%) will be required to go other offices within the Central, PA region as needed. *Manager will discuss further during interview.

Join a collaborative network committed to providing high-quality, patient-centered care. As a member of the management team, you'll have the opportunity to work closely with multiple offices, build strong partnerships, and provide the support and structure needed to help teams succeed. This role offers a unique opportunity to make a meaningful impact across the network while supporting the organization's mission and commitment to exceptional care.

Opportunities for growth, competitive benefits/PTO, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Responsibilities:

• Ensure appropriate and high-quality staffing through the strategic placement of office coordinators, office and practice managers.

• Supervise and oversee practice budgets.

• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.

• Serve as liaison to various UPMC departments and resources.

• Serve as liaison for renovations, construction and building utilization with UPMC and outside construction services.

• Develop strategic plans for practices.

• Monitor practice operations to identify areas for improvement, expansion of services, and potential new market areas.

• Ensure compliance with all UPMC policies and procedures.

• Communicate effectively with staff, physicians and peers through oral and written communications.

• Assist in the due diligence, practice valuations, contract negotiations and staffing as required.

• Assist in physician relations as necessary.

• Maintain knowledge initiatives as it relates to the operation of the practices.

• Oversee and assist in the recruitment of staff and new practices.

• Review and evaluate the effectiveness of current procedures and plans with Office/Practice Manager and Physician to develop and implement new, more efficient systems and procedures as required to improve office operations.

• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.

• Bachelor's Degree + 3 years of management experience w/ 1 year healthcare experience

• OR Associate's Degree + 3 years management experience and 3 years of healthcare experience

• OR High School Diploma + 5 years management experience / Fellowship Program Graduate / and 5 years of healthcare experience

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran