Digital Shelf Analyst

Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. With more than 13,500 associates working globally in 100 countries and annual sales of $5.9 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family.## Purpose StatementAs a Digital Shelf Analyst, you will play a critical role in ensuring Rich's products are accurately represented, discoverable, and transactable across customers' digital shelves. You will work crossfunctionally and directly with key retail and distribution partners to deliver a consistent, high-quality digital brand experience and support commercial success.This is a hybrid opportunity based out of Rich's WHQ in Buffalo, NY with in-person collaboration required Tuesday-Thursday each week and WFH flexibility Monday / Friday## Key Accountabilities and OutcomesCustomer and Internal Collaboration * Work externally with strategic customers, partners and vendors as day-to-day contact to ensure mutual success: enhancing relationships, coordinating setup approvals, initiating and managing requests or tickets, and escalating as necessary. * Collaborate internally with marketing, sales, and product-related teams to source missing data and content, delivering on customer specific digital shelf requirements.Product Setup and Maintenance * Own accurate and timely product setup and maintenance across priority digital retail environments. * Execute accurate and timely setup of products at top priority retailers, distributors, and D2C/O environments in compliance with GS1 and customer requirements. Ensure our products are approved and transactable on customers' digital shelves. * Align content/data from automated feeds and internal systems to meet customers' specific requirements. * Input content/data directly in external platforms and portals, as needed. * Submit tickets through customers' specific processes to address gaps, as needed. * Serve as a contact for product setup related issues for internal and customer teams.Scorecard Analysis and Execution * Monitor and action customer scorecards and dashboards to ensure Rich's is achieving targeted levels of product data and content performance. * Analyze and investigate errors and gap reports received from customer-specific teams, providing audit trails and documentation as needed.Continuous Improvement * Drive continuous improvement to position Rich's as Best-In-Class across the digital shelf. * Embrace change and support experimenting with new processes and capabilities (platforms, AI, etc) to drive better outcomes and experiences for customers and Rich's associates## Knowledge, Skills, and Experience * Bachelor's in Business Administration, Marketing, or relevant field. * Minimum 2 years of related technical, analytical or business experience. * Relevant business or food/retail industry experience preferred. * Knowledge of product attributes, content, and data synchronization standards and process- GS1 and GDSN a plus. * Experience with digital commerce, eCommerce, or omnichannel environments preferred. * Demonstrated planning, process and organizational skills. * Solid interpersonal skills with ability to communicate in all mediums; comfortable presenting at regular demos and to various audiences as needed. * Desire to build the future; not afraid to challenge the status quo and suggest enhancements. * Ability to manage multiple projects and prio