Collections Representative

Experience Required

3 - 18 years

Minimum Education Required

High School Diploma or Equivalent

Compensation

$17.20 - $17.20 / Hourly

Hours Per Week

40

Number Of Positions

1

Shift

First Shift (Day)

Job Description

Job Description

Collections Representative - Monday to Friday, 8:30 AM to 5:00 PM Eastern

Pay range: $17.20+/ hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours

Best-in-class well-being programs

Annual, no-cost health assessment program Blueprint for Wellness

healthyMINDS mental health program

Vacation and Health/Flex Time

6 Holidays plus 1 "MyDay" off

FinFit financial coaching and services

401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service

Employee stock purchase plan

Life and disability insurance, plus buy-up option

Flexible Spending Accounts

Matching gifts program

Education assistance through MyQuest for Education

Career advancement opportunities

and so much more!

Responsibilities:

Handle inbound calls, make outbound calls to assigned external clients

Ability to collaborate with various departments to resolve client business concerns resulting in a positive client experience

Responsible for managing portfolio and reducing AR > 90

Qualifications:

Required Qualifications:

High School Diploma / GED OR equivalent work experience

Must be 18 years or older

3+ years of experience in Billing collections

1+ years of customer service experience OR experience in a medical office, health care, call center, or office setting with analyzing and solving customer problems

Experience with QBS billing experience

Experience with researching / analyzing data and communicating recommendations to management

Responsible for managing a portfolio of client bill accounts and directly impact the collection of the AR > 90

Perform research on outstanding accounts and establishing a rapport with clients to collect revenue

Proficient in translating health care - related jargon and complex processes into simple, step - by - step instructions customers can understand and act upon

Familiarity with computer and windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

Ability to work our full time (40 hours / week), 8-hour shift schedules during our normal business hours of 8:30 am - 5:00 pm EST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime.

Telecommuting Requirements:

Ability to keep all company sensitive documents secure (if applicable)

Required to have a dedicated work area established that is separated from other living areas and provides information privacy

Must live in a location that can receive approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

Excellent communication skills; ability to articulate complex billing issues across multiple associate levels (internal and external)

Collaborate with various departments to resolve clients' billing concerns resulting in a positive client experience

Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner

Feel comfortable with collecting high dollars from Hospitals

Have excellent written and oral communication skills

Have excellent follow up skills

Able to work as part of a team and work well independently

Able to multi - task and ensure all deliverables are met timely

Able to analyze data, identify issues and make recommendations on next steps

Able to research issues via multiple tools (including internet)

Able to remain focused and productive daily

62581

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Place of Work

On-site

Requisition ID

62581

Job Type

Full Time