Hospital & Lab Services Manager

Experience Required

5 - 20 years

Minimum Education Required

Bachelor Degree

Compensation

$102,500.00 - $184,150.00 / Yearly

Hours Per Week

40

Number Of Positions

1

Shift

First Shift (Day)

Job Description

Job Description

Hospital & Lab Services Manager - Brick, NJ, Monday to Friday, 8:00 AM to 5:00 PM

Quest Diagnostics is hiring a Hospital & Lab Services Manager in Brick, NJ. This role is a hospital-based position at Ocean.

The Hospital Service & Implementation Manager is responsible for all Hospital Lab Management and contracting arrangements as a leader of the regional activity and as part of the overall strategy of the Professional Lab Services (PLS) team to service and grow our business through hospital partnerships.

Pay range: $102,500 - $184,150 / year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours

Best-in-class well-being programs

Annual, no-cost health assessment program Blueprint for Wellness

healthyMINDS mental health program

Vacation and Health/Flex Time

6 Holidays plus 1 "MyDay" off

FinFit financial coaching and services

401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service

Employee stock purchase plan

Life and disability insurance, plus buy-up option

Flexible Spending Accounts

Annual incentive plans

Matching gifts program

Education assistance through MyQuest for Education

Career advancement opportunities

and so much more!

Responsibilities:

Work as the manager for the Regional Laboratory hospital services and with the national PLS team to develop integration plans based on the structure of the lab management arrangement.

Participate in the identification, design, development and implementation of hospital laboratory management services. Participate in implementation plans, start up and ongoing management for both internal (regional business needs) and external customer (hospital client) contracting requirements.

Interfaces with internal and external resources to ensure successful and timely completion of the lab management arrangement and the ongoing contract success of operations in accordance with client and company needs.

Participates in training hospital management and/or staff and is responsible for evaluating the project effectiveness and outcome. Manager is a key player in performance of the project team and evaluates overall team performance.

Works with national PLS manager and leadership as well as the regional SLT to manage and execute implementation plan including directing staff resources (both internal and external), evaluating results, creating documentation of newly created processes and managing overall engagement.

Hospital Service Manager has direct line of responsibility for Quest Diagnostics managers and staff at the client locations, to maintain relationships and communications with hospital client, sales, Professional Lab Services Team, Regional operations and functional partners (procurement, logistics, etc), throughout the duration of the contract.

Regional accountability for a successful and timely client contract launch and ongoing operations.

Provide regular and detailed project status to internal team members and client. Highlight issues, scope of services, with ongoing monthly and quarterly hospital reporting on productivity, quality, equipment and process flows.

Ensure that any contracted service where Quest Diagnostics contracts a hospital (under lab management or a free standing contract) to provide testing services for Quest Diagnostics stat or off hours RRL coverage is delivered in a high quality and with all contract terms delivered as agreed on.

Manager is a key operations contact for Hospital clients that contract with Quest Diagnostics for testing services to coordinate service level expectations. Coordinate and act as an operations liaison for regional management and scientific directors responses of Quest Diagnostics leadership to ensure hospital client satisfaction as well as to foster and identify regional opportunities for deeper Hospital Lab Management services.

Lead or participate in internal meetings, client meetings or cross-functional meetings. Responsible for participating in development of project plans, meeting documentation, regional action item management, and any other regional deliverables.

Successfully transition of lab management employees post implementation to the Regional Hospital Service Manager and other functional leaders in the regional team.

Ability to utilize effective management, influencing skills both internally and externally to ensure a successful implementation of all services within scope.

Qualifications:

Required Work Experience:

5 or more years managerial experience in the laboratory industry

Preferred Work Experience:

Prior managerial hospital experience

Lean design/work-flow experience

Lab consolidation experience.

Project Management experience

Knowledge:

Certified Six-Sigma Green Belt or similar knowledge preferred.

Skills:

Strong project management, organizational, and analytical skills.

Strong interpersonal and presentation skills.

Demonstrated management and leadership skills.

Strong client interaction skills.

Excellent verbal and written communication skills.

Proficiency with key PC software (Word, Excel, PowerPoint).

Results oriented and capable of working independently in the field.

Ability to manage multiple engagements concurrently.

Ability to work in a very dynamic team environment.

Considerable knowledge of the general laboratory services and testing requirements.

Education

Bachelor's Degree Medical Technology, Biology, or other related sciences. (Required)

Master's Degree Business or Healthcare Administration (Preferred)

Licenses and Certifications

Formal Project Management training (Preferred)

69417

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Place of Work

On-site

Requisition ID

69417

Job Type

Full Time