Desktop Support Technician

Description

We are seeking a Desktop Support Technician to support workstation imaging, new hire setup, and Windows 11 deployment activities. This role will be responsible for preparing and configuring desktop and laptop systems, performing device imaging, setting up user workstations, and providing hands-on technical support to ensure a smooth end-user experience.

Key Responsibilities

• Perform desktop and laptop imaging, configuration, and deployment for new and existing users

• Set up workstations, including hardware installation, peripheral connections, and basic network connectivity

• Support Windows 11 installation, upgrades, configuration, and troubleshooting

• Install and configure standard business applications, security tools, and system updates

• Troubleshoot hardware, software, and operating system issues for desktops, laptops, printers, and related devices

• Provide onsite and remote support for end users with a strong customer service focus

• Maintain asset tracking, deployment records, and technical documentation

• Assist with moves, adds, changes, and workstation refresh projects

• Escalate complex technical issues as needed and collaborate with other IT team members to resolve incidents efficiently

Requirements

• Experience providing desktop support in a corporate or enterprise environment

• Hands-on experience with device imaging and workstation setup

• Strong knowledge of Windows 11 and Microsoft-based desktop environments

• Familiarity with hardware troubleshooting, software installations, and peripheral support

• Ability to manage multiple tickets and priorities in a fast-paced setting

• Strong communication and customer support skills

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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