IT Support Specialist 1
Idabel, OKFull-time$23.93/hrSeen 1 day agoSeen in employer's feed 1 day ago
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At a glance
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Job overview
The IT Support Specialist 1 ensures proper computer operations so end users can accomplish organizational tasks. The role receives, prioritizes, documents, and resolves help requests, using diagnostics, remote tools, or hands-on desktop support. It includes installing and upgrading software, configuring systems and applications, troubleshooting operating systems and Microsoft 365, and resolving or escalating user issues.
Skills & qualifications
Skills
Qualifications
Full job description
Full Time| Monday-Friday 8:00AM-4:30PM| 100% Onsite| Weekly Earned Wage Access is an option for this position.
$23.93 Hourly
Job Purpose or Objective(s): The IT Support Specialist 1 ensures proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics, remote tools, and/or require that the individual give hands-on support at the desktop level.
Primary Tasks:
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Utilize critical thinking skills, prioritize incoming work orders and efficiently assess situations for appropriate response.: Seek clarification if work is not clear.
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Apply IT principles, methods, and practices in the customer service and support area to identify and resolve issues and requests.
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Identify and learn appropriate software and hardware used and supported by the organization.
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Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. This includes but is not limited to desktops, laptops, tablets, mobile devices, and peripherals.
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Field incoming requests from end users in a professional and courteous manner.
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Accurately document all pertinent end user identification information, including name, department, contact information, and nature of problem or request.
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Diagnose and troubleshoot Windows/MAC Operating Systems, Microsoft 0365, and other applications.
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Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
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Take initiative to work independently, as well as within the team environment.
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Other duties as assigned
Requirements:
High School Diploma or equivalent
Technical training in helpdesk support, support technician, or help desk technician
1-2 years hands-on IT support experience in a professional environment
Knowledge of basic computer hardware and networking, including PCs, macOS, servers, switches, and routers
Knowledge of desktop and server operating systems, including current and up to 2 previous versions of Windows OS, macOS, and Windows Servers
Experience supporting Microsoft 365, cloud applications, and remote users.
Experience with a ticketing system (ServiceNow, Cherwell, Jira, Zendesk)
Basic understanding of cybersecurity principles
Ability to absorb information quickly
Excellent attitude, phone etiquette, written, and verbal communication, and people skills.
Ability to prioritize and execute tasks in high-pressure environment
Ability to lift and move computer equipment as needed
Ability to offer after-hours or weekend support
Job Identification: 32646
Job Category: Information Technology
Posting Date: 10/27/2026, 6:30 PM
Job Schedule: Full time
How this job compares
Set against the 2,922 open IT Support jobs on Olive Jobs, counted October 29, 2026.
- Pay
- This posting$23.93/hr
- US median$25–30/hr785 hourly ranges
This rate, $23.93/hr, is 13% below the US median midpoint ($28/hr) — in the middle half of IT Support hourly ranges across the US.
- Openings
- Olive Jobs lists 36 open IT Support jobs in Oklahoma and 2,922 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Oklahoma
- Experience
- This posting asks for at least 1 year of experience; IT Support postings that state a minimum ask for 2 years at the median (2,041 postings).
- Education
- This posting asks for a high school diploma; 1,045 of the 2,922 open IT Support jobs (36%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on October 29, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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