Summer Hospitality Internship Program

2501 Great Wolf Dr, Mason OH 45040, United States Posting Close Date: Job Title: Summer Hospitality Internship Employment Type: Full-Time Compensation: $18 Location: Mason Interns will be selected for a position in either Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage during the interview process and are expected to perform the full responsibilities of that role as outlined in the department's job description. Work Environment This hospitality-based role is fully on-site in a fast-paced, high-throughput environment supporting in-person guest and team interactions Schedule This role requires scheduling flexibility, including evenings, weekends, holidays, and opening and closing shifts based on business needs. The Impact You'll Make: As a Summer Hospitality Intern at Great Wolf Lodge, this 10-week program will accelerate your career readiness by immersing you in the day-to-day operations of a leading hospitality and entertainment brand, while offering hands-on experience, real mentorship, and a direct pathway to full-time opportunities you won't find in a classroom. You will deliver exceptional service to families by bringing our values to life: - We Are One Pack - Support your team and create a welcoming environment - We Improve Everyday - Stay curious and look for ways to make each shift better - We Get It Done with Care - Take pride in your work and follow through Key Responsibilities: Enhance Guest Experience - Greet and engage guests while maintaining professional presentation - Respond promptly to guest inquiries and escalate issues to leadership - Enhances the guest experience through providing exceptional customer service Safety - Follow all safety guidelines, company procedures, and asset protection protocols - Participate in required safety and emergency training - Report any incidents or hazards to leadership - Maintain organized, clean work areas that comply with health and safety standards Operations - Perform all duties and responsibilities outlined in the department-specific job description for your assigned area (Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage) - Regular, dependable attendance and punctuality Program Responsibilities - Engage in cross-departmental job shadows to build working knowledge of operations outside your assigned area - Collaborate with your intern cohort to develop, execute, and present a group project to lodge leadership by program end - Complete required on-the-job, self-paced, and classroom learning for your assigned department throughout the duration of the program - Actively participate in networking events and engagement opportunities with program participants at your lodge and across the company - Take ownership of your professional development by applying learnings in resort operations, leadership, and business acumen to your daily work Required Qualifications & Skills: Must have a High School diploma or equivalent Must be currently enrollment in an associate degree or bachelor's degree program during internship program Available to complete at minimum a 10-week program (End of May to Early August) Experience utilizing basic math skills with ability to