Site Manager-Breeze Urgent Care-Frisco

Site Manager Breeze Urgent Care-Frisco

If you're looking for a new opportunity to make a difference, look no further. You belong here. Apply online today!

Texas Health Breeze Urgent Care was designed, built and staffed with the needs of North Texans in mind. From allergies and earaches to sprains and strains, Texas Health Breeze stands ready to treat most minor illnesses and injuries.

Our centers are open 8 a.m. to 8 p.m., 365 days a year, to offer patients an easy, convenient and affordable option for the urgent care they require. Backed by Texas Health, one of the region's largest health systems, we continue to add new locations across the Dallas Fort Worth area.

As part of the Texas Health family and its ~29,000 employees, we're one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.

• Work location: Frisco, TX

Job Duties

Monitors, manages, and organizes team responsibilities and resources to achieve success in all areas of the urgent care site including strategic, operational, financial, clinical, deployment, integration, and brand goals.

In collaboration with team members and leadership, builds an urgent care site culture of quality and safety, operational efficiency, customer experience excellence, brand promotion and immersion, and comprehensive integration through standardization, relationship building, management of resources, and outcomes monitoring.

Maintains financial accountability by reviewing monthly variance reports and implements action plans.

Monitors and manages teams and resources to strengthen and maintain modern urgent care operational model including quality of care, scope of service, scope of practice, inventory formularies, customer experience, and brand immersion. Mentors and coaches Clinical Concierge to achieve goals for improvement in all areas.

Monitors key performance indicators (door-to-door times, Net Promoter Scores, consumers per provider per hour, financial metrics, clinical metrics) and develops and activates action plans to address areas for improvement.

Participates with and makes recommendations to senior leadership to make decisions that affect the strategic direction, operational model, brand, and quality consumer care within the enterprise operation.

Manages Clinical Concierge including selection, training, mentorship, education, scheduling, time off coordination and management, and discipline.

Assists in the management of APP's including scheduling, time off coordination, and discipline.

Utilizes division leadership to assess the effectiveness, throughput, and consumer experience within the urgent care site and implements provided feedback.

Maintains technical skills to provide support and expertise including consumer registration, consumer financial responsibilities (point of service collections), and referral process.

Feels personal ownership in providing excellent care and consumer experience as a team through highly choreographed standard work; never satisfied with reaching measured goals but strives to continually improve. Empowers their team to identify and participate in process improvement and problem solving in the work to decrease defects/barriers, enhance consumer satisfaction and experience, and reduce waste and/or cost.

Minimum Qualifications

Bachelor's Degree preferred. High School Diploma or equivalent is required.

Experience

3 years progressive leadership responsibility in retail, hospitality, performance improvement organization, or clinical setting is required. Project management and performance improvement experience is preferred

Licenses and Certifications

Driver's License State of Texas required upon hire

Skills

Knowledge of medical office procedures preferred

Knowledge of CPT-4 and ICD-10 coding preferred

Exceptional customer service skills

Experience with scheduling, billing, and collection

Professional knowledge in staffing and scheduling processes, customer logistics and customer flow processes with the ability to prepare necessary analyses, reports, policies and budgets

Ability to direct the work of teams and assigned resources

Strong interpersonal skills and ability to promote teamwork and build effective working relationships

Strong verbal and written communication

Organizational skills

Ability to lead teams

Strong analytical skills

Skill in mentoring and providing feedback to others

Skill in time management

Ability to set priorities and use good judgement

Ability to work efficiently under pressure

Travel Requirements

Local travel. Ability to travel between clinics and various offices

Why Texas Health?

At Texas Health Resources, our mission is 'to improve the health of the people in the communities we serve'.

As part of the Texas Health family and its 28,000+ employees, we're one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.

Learn (https://jobs.texashealth.org/why-texas-health/) more about our culture, benefits, and recent awards.

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Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.