OMJCC Inside Sales Representative I

OhioMeansJobs Job Seeker Notice Visit the OhioMeansJobs website for complimentary job search support! You'll find a job description below from a leading company in the energy and services sector. If you apply through OhioMeansJobs and use our free services, we can personally deliver your resume and advocate for you with the employer's hiring team. Walk in anytime Monday--Friday, 8:00 AM -- 4:30 PM, to sign up for services: OhioMeansJobs Cleveland--Cuyahoga County 1910 Carnegie Avenue, Cleveland, OH ------------------------------------------------------------------------ ## Inside Sales Representative I ## Location: Brooklyn Heights, Ohio (Greater Cleveland Area) ## Work Environment: Onsite ## Schedule: 9:30 AM -- 6:00 PM ## Application Window: Open until filled ------------------------------------------------------------------------ ### Position Overview The Inside Sales Representative I (ISR I) supports business growth through inbound and outbound sales activities. This role focuses on reconnecting with inactive customers, engaging prospective customers, retaining existing accounts, and delivering a positive customer experience while meeting or exceeding assigned sales goals. The position also provides administrative and digital sales support. This is an onsite position based at a business location in Brooklyn Heights, Ohio. ------------------------------------------------------------------------ ### Key Responsibilities Customer Engagement & Sales - Conduct outbound calls to inactive, lost, and prospective customers - Handle inbound and outbound call volume related to sales campaigns and retention efforts - Qualify customer needs, assess service eligibility, and present value-based sales messaging - Apply approved promotions, pricing, and special offers as appropriate - Complete all required steps to finalize sales and ensure successful delivery of products or services Customer Experience - Deliver a consistently positive and professional customer experience - Build rapport and maintain long-term customer relationships - Actively listen and respond with appropriate solutions Documentation & Systems - Maintain accurate and detailed customer records in CRM and enterprise systems - Document completed sales, agreements, and customer communications - Generate orders and complete required account documentation when applicable Administrative & Team Support - Comply with organizational policies and procedures - Complete assigned administrative tasks as needed - Collaborate with team members and leadership to meet performance expectations ------------------------------------------------------------------------ ### Key Characteristics - Strong phone presence and interpersonal skills - Ability to work independently while contributing to a team environment - Self-motivated and results-driven - Dependable attendance in an onsite work setting ------------------------------------------------------------------------ ### Knowledge, Skills, and Abilities - Sales techniques including prospecting, discovery, objection handling, and closing - Proficiency with CRM systems and standard business tools (Microsoft Office or similar) - Strong verbal and written communication skills in English - Ability to multitask, prioritize, and manage time effectively - Strong organizational skills and attention to detail ------------------------------------------------------------------------ ### Minimum Qualifications - High school diploma or equivalent - At least 1 year of customer service experience - Experience using business or office software (CRM systems, Microsoft Office, or similar tools) ------------------------------------------------------------------------ ### Compensation & Benefits Hourly pay $21. 0 per hour Benefits include medical, dental,