IT Support Technician - NY

Job Title : IT Support Analyst/ Associate / Technician

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Location :- Syracuse NY ( Onsite )

Job Summary

The IT Support Analyst is responsible for providing technical support and ensuring the smooth operation of IT services across the organization and its specific location. The role involves troubleshooting hardware, software, network, and OS issues while delivering exceptional customer service to end users. The analyst will support End User Computing (EUC), Microsoft 365 services, mobile devices, collaboration platforms, and local IT infrastructure.

The position serves as the primary point of contact for IT incidents and service requests, ensuring timely resolution in accordance with established Service Level Agreements.

Key Responsibilities

End User Support

• Provide Level 1 and Level 2 support for desktops, laptops, printers, scanners, mobile devices, and peripherals.

• Diagnoses and resolve hardware, software, operating system, and application issues.

• Support Windows operating systems and standard enterprise applications.

• Assist users with Microsoft 365 products, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.

• Provide support for audio/video conferencing solutions and collaboration tools.

• Incident & Service Request Management

Endpoint Management

• Deploy, configure, and maintain desktops, laptops, and mobile devices.

• Support device imaging, software installations, upgrades, and patch management.

• Utilize endpoint management tools such as SCCM, Intune, and remote support utilities.

• Track IT assets and maintain accurate inventory records.

• Provide hands-and-feet support for infrastructure, network, server, and security teams.

• Assist with network connectivity troubleshooting.

• Support datacenter equipment, racks, cabling, and local infrastructure activities.

• Coordinate with vendors and third-party support providers.

• Develop and maintain technical documentation, knowledge articles, and support procedures.

Required Technical Skills

• Windows 10/11 Administration

• Active Directory & Group Policy

• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)

• Hardware & Software Troubleshooting

• IT Service Management (ITIL)

• Network Fundamentals (TCP/IP, DNS, DHCP, VPN)

• Remote Support Tools

• Customer Support & Incident Management

• Printer and Peripheral Support

Qualifications

• Preferred Bachelor's Degree in Information Technology, Computer Science,

• 3-7 years of experience in IT Support, Service Desk, Desktop Support, or EUC________________________________________

Soft Skills

• Strong customer service orientation.

• Excellent verbal and written communication skills.

• Ability to work effectively under pressure.

• Strong analytical and problem-solving skills.

• Ability to prioritize multiple tasks in a fast-paced environment.

• Team-oriented with strong stakeholder management capabilities

The Salary for this position will be 63000 to 70,000 yearly depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.