Process Design Consultant II - Enterprise Credit

Process Design Consultant II - Enterprise Credit

Charlotte, North Carolina;Chicago, Illinois; Plano, Texas; Phoenix, Arizona; Jacksonville, Florida

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

Join the Enterprise Credit Analytics and Transformation Strategy (ECATS) team and help shape the future of commercial credit delivery. We are transforming how credit work gets done by reimagining processes, modernizing platforms, and enabling the adoption of next-generation tools and technologies. Our team not only enables new capabilities—we design and deliver innovative solutions that automate, streamline, and enhance the credit experience across platforms.

As a Process Design Consultant, you will:

• Assess and analyze current-state processes to identify opportunities for simplification, automation, and performance improvement.

• Partner with stakeholders to gather, challenge, and refine business requirements.

• Design end-to-end solutions that improve efficiency, consistency, scalability, and user experience.

• Influence strategic transformation initiatives across the credit lifecycle.

This is an opportunity to play a key role in modernizing credit delivery, driving meaningful change, and creating solutions that empower teams through smarter processes, enhanced capabilities, and automation.

Responsibilities:

• Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability

• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities

• Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions

• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design-oriented solutions with clearly defined business case benefits

• Leads the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts

Required Qualifications:

• 5+ years of experience in a Credit, Credit Operations, Transformation / Strategy, or Process Design role

• Interest in learning new platforms and technologies

Desired Qualifications:

• Proficient in Excel, PowerPoint, and Visio

• Familiarity with Agile software development process

• 10+ years experience in Financial Services Industry

• Understanding of Commercial Credit platforms and processes

• Experience leading Transformation / Change initiatives and influencing stakeholders

Skills:

• Change Management

• Continuous Improvement

• Process Design

• Process Simplification

• Reporting

• Business Process Analysis

• Critical Thinking

• Process Performance Measurement

• Program Management

• Strategic Thinking

• Conflict Management

• Decision Making

• Process Effectiveness

• Scenario Planning and Analysis

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

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