Senior Specialist, Operational Support

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success . Our winning team pursues excellence while learning and evolving
• Career growth . We develop industry leading talent because Ross grows when our people grow
• Teamwork . We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE

This position is responsible for Transportation Procurement bid technical set up, driving bid progress and conducting bid scenario evaluation through the Manhattan Transportation Management System. This role will conduct market analysis, develop benchmarking processes, report potential risks to leadership teams, and develop SCO Reports. The Sr. Specialist Operation Support will partner with internal operational and support teams and external carrier vendors.

ESSENTIAL FUNCTIONS

• Develop proposals for and align business team on bid processes and scenario assumption development and utilize those decisions in performing technical activities associated with configuration, bid set up, carrier invitation, and scenario set up for Transportation Procurement bid events.

• Drive bid progress, assist carriers and internal team members in troubleshooting bid execution activities and provide analysis of bid scenarios for business team to use as guidance in final award decisions.

• Conduct regularly scheduled benchmarking and market condition assessments associated with transportation industries, summarizing and reporting potential risks and benefits to the Transportation leadership teams.

• Create SCO Reports related to Procurement bids events and other transportation business needs, report results to business leaders at all levels, up to GVP of transportation.

• Provide team with other ad hoc transportation project needs ranging from SOP writing to process development and technical analytics.

COMPETENCIES

Building Effective Teams

Collaboration

Leading by Example

Communicates Effectively

Ensures Accountability & Execution

Manages Conflict

Business Acumen

Plans, Aligns & Prioritizes

Organizational Agility

Developing Talent

Analysis & Judgment

Drives Results

Technical / Functional Competence

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

• Four or more years of related experience; discount retail transportation experience preferred.

• Four or more years of progressive supply chain experience.

• Ability to drive and manage activities, schedule and status reporting across multiple parties including transportation, IT and third-party resources in a matrix environment.

• Strong operations knowledge of transportation processes required.

• Excellent communicator with the ability to effectively lead meetings, drive communications with internal and external constituents, and builds consensus to collaboratively deliver objectives.

• Business experience with Transportation Management Systems including bid set up and analysis.

• Detail-oriented with strong organizational and writing skills.

• Experience with MS word, MS excels, MS PowerPoint and MS Access.

EDUCATION / CERTIFICATIONS

• Minimum four-year degree in Transportation or equivalent field.

PHYSICAL REQUIREMENTS

Consistent timeliness and regular attendance

However, this role can perform duties effectively using a combination of in-office and remote work

Job requires ability to work in an office environment, primarily on a computer

Occasional Requirements: Job occasionally requires bending, kneeling, reaching, and lifting up to 10 pounds

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc

This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback

Vision requirements: Ability to see information in print and/or electronically

SUPERVISORY RESPONSIBILITIES

N/A

DISCLAIMER:

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.