Senior Manager, Software Engineering

Our Commitment to You

At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.

All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at [email protected].

Job Summary

As the Senior Manager of Software Engineering at Consumer Cellular, your job is to set up the backbone of the teams that you lead. You bring order to the chaos and that means setting standards, processes and direction for your teams. You are a proven leader providing mentorship, coaching, and support to the engineering managers that report to you. You work closely with engineering managers on cross-functional teams to ensure that solutions are delivered on time, on budget and with high quality. You have the ability to engage teams’ strengths to elevate their ability to deliver projects effectively.

You form part of a core team of senior managers where your focus is leading and driving change across the engineering department in order to accomplish company goals and KPI’s. You bring a strong technical background in software architecture and engineering, along with experience leading digital transformation and AI initiatives that modernize our systems and ways of working. Hands-on experience with Amazon Web Services (AWS) is a plus.

You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ as this role has the option of hybrid or onsite.

Responsibilities

• Manage two or more engineering teams with at least two engineering managers reporting to you.

• Create, manage, and maintain resourcing plans that align with the business needs and help to ensure project delivery.

• Conduct interviews for candidates.

• Drive and implement process improvements, with a focus on cross-team processes.

• Lead digital transformation initiatives, modernizing legacy systems and driving adoption of new technologies and ways of working across teams.

• Drive AI initiatives across the engineering organization, identifying high-value use cases and leading the adoption of AI tools and capabilities to improve productivity, product quality, and customer experience.

• Collaborate with engineering leadership team to provide career growth opportunities for employees.

• Work with engineering managers to provide professional development plans that support business and employee growth goals.

• Work with the PMO and Product managers to create a strategic vision and execution plans to deliver maximum value for their business areas.

• Assist the PMO with creating and planning the execution of more complex projects involving multiple cross-functional teams.

• Provide technical leadership and guidance on software architecture and engineering best practices, including the design and operation of cloud-based solutions on Amazon Web Services (AWS).

• Ensure that incidents are resolved with urgency and ensure that there is a root cause mitigation plan.

• Act as escalation point for project blockers and assist engineering managers with removing blockers as needed.

Required Experience

• Bachelor’s Degree or equivalent experience; Master’s degree a plus.

• 6 years’ experience in managing high-performance teams delivering enterprise software and/or services.

• 6 years’ experience requiring operational support of mission-critical applications.

• Proven experience leading digital transformation initiatives, including modernizing legacy systems and driving adoption of new technologies and ways of working.

• Experience driving AI initiatives, from identifying opportunities through delivery and adoption of AI-enabled solutions and tools.

• 3 years’ experience in software development with a focus on C#, Visual Studio, SQL Server.

• Strong technical background in software architecture and engineering, hands-on experience with Amazon Web Services (AWS), including designing, building, and operating cloud-based solutions is a plus

• Demonstrated people management and leadership skills and a proven track record of mentoring and coaching team members.

• Excellent analytical and problem-solving skills.

• Excellent written and verbal communication skills.

• Experience with Continuous Integration/Continuous Deployment.

• Experience with Agile development methodology.

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50 . An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI) . Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through our company-owned neighborhood stores, online at ConsumerCellular.com , by phone at (888) 345-5509, and at leading retailers including Walmart. Connect with Consumer Cellular on Facebook , Instagram , and Youtube for tutorials, features, applications, and company news.

Pay & Benefits Data

• Minimum Salary: $132,300

• Maximum Salary: $198,450

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay

• Medical insurance (98% company-paid for full-time employee only coverage)

• Dental and Vision insurance (100% company-paid for full-time employee only coverage)

• 401(k) company match of 100% up to 6% of your pay

• Discounted Consumer Cellular wireless phone plan for employees

• Paid Time Off (PTO) available following a 30-day waiting period

• • 6 company-paid holidays plus 16 hours of floating holiday accrual per year

• Flexible Spending Accounts (FSA) for health care and dependent care expenses

• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)

• Long-Term Disability insurance (100% company-paid)

• Employee Assistance Program (100% company-paid)

• Education reimbursement

• Employee rewards program

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• Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions._

Pre-employment background check and drug screen is required.

Primary Location: United States-Arizona-Scottsdale 9363 E Bahia Dr 9363 E Bahia Dr Scottsdale 85260

Job: Information Technology

Travel: No

Schedule: Full-time

Req ID: 260823