Patient Care Coordinator - East Side Endoscopy Center

Overview

At SCA Health, we believe health care is about people – the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.

What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values:

• Clinical quality

• Integrity

• Service excellence

• Teamwork

• Accountability

• Continuous improvement

• Inclusion

Our values aren’t empty words – they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will.

Responsibilities

The Patient Care Coordinator (PCC) provides front office, scheduling, registration, and insurance verification support for the Endoscopy Center. Working under the direction of the Business Office Manager, the PCC ensures accurate patient intake, efficient scheduling, insurance authorization, financial counseling, and a patient-centered experience while maintaining compliance with all federal, New York State, and New York City healthcare regulations. Demonstrates knowledge of HIPAA, patient rights, and safety standards applicable to NYS Article 28 facilities and supports a culturally competent, patient-centered environment consistent with NYSDOH expectations.

Essential Duties & Responsibilities

Patient Services & Scheduling

• Maintain and manage daily procedure schedules, including procedure block time

• Schedule, reschedule, or cancel patient procedures accurately in the scheduling system (HST)

• Conduct patient phone interviews to complete registration and intake forms

• Answer multiple phone lines efficiently and route calls appropriately

• Greet patients and escorts in a friendly, professional, and culturally competent manner

• Maintain a clean, organized, and welcoming reception area

Registration & Demographics

• Obtain and accurately enter patient demographic, insurance, and guarantor information

• Verify accuracy of patient data prior to day of service

• Prepare demographic sheets, labels, and registration paperwork

• Verify patient identification and apply ID wristbands using proper identification protocols

Insurance Verification & Authorizations

• Verify insurance eligibility, benefits, and coverage for scheduled procedures

• Determine authorization and referral requirements

• Obtain prior authorizations and referrals from physician offices and insurance carriers

• Enter insurance and authorization information accurately into the billing system

• Communicate insurance benefits, deductibles, copayments, and balances clearly to patients

• Email patients regarding financial responsibilities prior to procedures

Financial Counseling & Collections

• Explain insurance benefits and the Center’s financial policies to patients

• Provide written explanations of patient financial responsibility when required

• Collect copayments, deductibles, and outstanding balances on the date of service

• Obtain patient signatures for financial responsibility and privacy acknowledgements

Day-of-Procedure Responsibilities

• Open the Center daily, including alarm deactivation and safety checks

• Verify correct procedure and physician with the patient

• Review Advanced Directives policy, grievance process, and Patient Rights & Responsibilities

• Ensure all required documentation is completed accurately

Communicate delays and procedural status updates to family members as appropriate

• Coordinate patient flow with clinical and recovery room staff

Patient Safety & Support

• Assist patients with orientation and mobility as needed

• Protect patients from environmental, mechanical, electrical, or chemical hazards

• Safeguard patient rights, dignity, privacy, and confidentiality

• Provide age-appropriate, ethical, and culturally competent care

Administrative & Miscellaneous Duties

• Operate and troubleshoot phones, copiers, fax machines, printers, and computer systems

• Monitor after-hours answering service messages

• Initiate emergency procedures (including calling 911) per policy

• Assist with medical records requests as directed

• Attend required staff meetings and in-service training

• Perform additional duties within scope of training as assigned

Qualifications

Required Qualifications

• High school diploma or equivalent

• Minimum of one (1) year experience in a medical office or healthcare setting

• Knowledge of insurance verification, prior authorizations, medical billing terminology, and HIPAA

• Experience with scheduling systems and managing procedure block time

• Proficiency with Microsoft Office, Outlook, and healthcare billing/scheduling software

• Strong oral and written communication skills

• Ability to manage multiple phone lines and priorities

Preferred Qualifications

• Experience in an Endoscopy Center or Ambulatory Surgery Center

• Familiarity with New York Medicaid, Medicare, Managed Care, and commercial plans

• Experience providing financial counseling to patients

Skills & Competencies

• Excellent customer service and interpersonal skills

• Strong attention to detail and organizational abilities

• Ability to multitask in a fast-paced clinical environment

• Professional demeanor and sound judgment

• Commitment to patient-centered care

Work Environment & Physical Requirements

• Medical office / outpatient surgical setting

• Prolonged periods of sitting, standing, and computer use

• Ability to lift up to 20 pounds occasionally

• Ability to perform essential job functions with or without reasonable accommodation

Employment Conditions (NYC-Specific)

• Employment is at-will, consistent with New York law

• Background checks, if applicable, conducted in compliance with the NYC Fair Chance Act and NY Correction Law Article 23‑A

• Criminal history inquiries occur only after a conditional offer of employment

• Reasonable accommodations provided in accordance with NYCHRL, NYSHRL, and ADA

USD $28.00/Hr. USD $31.00/Hr.