Epic Cadence Patient Access Analyst-IT

University of Michigan Health-West (Formally Metro Health) is looking for an Epic Cadence Patient Access Analyst-IT General Purpose of Job: The Intermediate Application Systems Analyst independently manages application configurations, troubleshoots complex issues, and collaborates with end-users. This role focuses on improving application functionality, supporting upgrades, and managing medium-scale optimizations. Knowledge, Skills and Experience: Education: - High school diploma and a minimum of 5 years of application analysis experience OR Associates degree computer science, IT or related field and a minimum of 3 years of application analysis experience OR Bachelors degree in computer science, IT or related field and a minimum of 1 year of application analysis experience. Experience: - Required: Must have experience in application troubleshooting, configurations, and support - Preferred: Ideal candidate will have experience in application support or IT analysis Skills & Abilities: - Ability to manage technical tasks independently. - Strong collaboration skills with end-users and IT teams Essential Duties: This job description is intended to cover the minimum essential duties assigned on a regular basis. Team members may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position. - Configure and maintain application systems to ensure efficient functionality. - Troubleshoot and resolve complex issues, supporting end-users in a clinical or operational environment. - Evolve skills in vendor relationship and management. - Perform system upgrades, enhancements, and document workflow improvements. - Collaborate with operations to leverage application functionality and optimize workflows. - Collaborate with and manage vendor issues as needed. - FTE status: 1 - On-call: Yes - Days ( M-F, 8a-5p) - 40hrs/wk - Shift: Days - Weekends: No