Business Process and Systems Analyst

SALARY: $7,890 - $9,548/mo. FILING DEADLINE: 9/17/26 THE POSITION The City of Fresno is seeking a dynamic and collaborative Business Process and Systems Analyst to join our Information Services Department! While this position is officially assigned to Information Services, it will work day-to-day in the General Services Department, playing a key role in unlocking underutilized Fleet and Facilities software features to boost operational efficiency. This role will also manage customer-facing portals, strengthening transparency and service delivery to client departments. The Business Process and Systems Analyst is a professional level class responsible for supporting and enhancing the City's information systems. This includes analyzing and evaluating system functionality, designing and maintaining databases, and training end users on a variety of platforms, including enterprise-wide systems. Key responsibilities include: Designing program structures for custom reporting and operational insights. Partnering with City departments to develop, refine, and document work processes. Managing the installation and successful rollout of system upgrades. Preparing cost-benefit evaluations to support technology decisions. Delivering user training and providing support technology decisions. Delivering user training and providing solutions for system-related issues. Overseeing, maintaining, and updating existing databases, and building new databases where needed. Full job description available to be viewed at https://www.fresno.gov/wp-content/uploads/2023/05/Business-Process-and-Systems-Analyst.pdf The current vacancy exists in the Information Services Department. The selected candidate will support the General Services Department in improving system utilization and elevating department-wide efficiency and communication. T Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three months. BENEFITS UNIT 13 Classification - City of Fresno Professional Employees Association (CFPEA) HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents. FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses. DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings. MANAGEMENT LEAVE: 60 hours per fiscal year for exempt employees. ANNUAL LEAVE: Accrue 15.5 hours per month with cash out provisions. SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days. LIFE INSURANCE: Benefit equal to annual salary; premium paid by the City. LONG-TERM DISABILITY: Benefit equal to 66.66% of monthly salary up to $7,500 per month after 30 days of disability; premium paid by the City. BILINGUAL PREMIUM PAY: $100 per month **HEALTH REIMBURSEMENT ARRANGEMENT: Eligible retirees can use remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical in **