Home Health Clerk

Job Summary:

Under general supervision, the Home Health/Hospice Clerk provides comprehensive administrative, secretarial, and clerical support to department management and staff. This role ensures efficient office operations, maintains confidentiality, and supports patient care and departmental goals through effective communication, scheduling, and data management.

Key Responsibilities:

• Maintain and organize confidential records and department schedules.

• Coordinate and schedule patient visits and department meetings.

• Prepare and process payroll, invoices, mileage reports, purchase requisitions, and system access requests.

• Compose and format correspondence, reports, and presentations using Microsoft Office.

• Act as a receptionist: greet visitors, answer and route calls, and provide general information.

• Enter and manage data in department-specific systems and databases.

• Analyze data for accuracy and completeness; identify and correct errors following Home Health and Hospice policies and regulatory requirements.

• Participate in process improvement initiatives.

• Order, monitor and maintain office equipment, medical supplies, and device inventories.

• Validates Insurance information (using system such as Waystar, MyAbility, DDE and CWF), review eligibility and ensure correct coverage is attached to the claim.

• Maintain and order office supplies, manage mail, and perform general clerical duties such as copying, scanning, faxing, collating, and filing.

• Communicate effectively with internal teams, patients, families, and external agencies.

• Assist with event planning and provide support for department projects as needed.

Grade: 4

Qualifications:

Education:

• High School Diploma or GED required.

• Business school or college-level training preferred.

Experience:

• Minimum 1-2 years of clerical, secretarial, or medical office experience.

• Experience in healthcare or home health settings preferred.

Skills:

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).

• Strong organizational, communication, and interpersonal skills.

• Ability to prioritize tasks, work independently, and handle a high volume of work accurately.

• Knowledge of medical terminology and healthcare systems (e.g., Health Connect, CarePort) preferred.

• Ability to maintain confidentiality and demonstrate professional conduct.

Typing Speed:

• Minimum 60 WPM depending on department requirements.

Other Requirements:

• Must be willing to work in a Labor/Management Partnership environment.

• Must pass required skills assessments (e.g., typing, PC skills, medical terminology).

• Ability to tolerate moderate carrying, pulling, pushing, and bending. Lift and transport packages of up to 50 lbs.

COMPANY: KAISER

TITLE: Home Health Clerk

LOCATION: San Francisco, California

REQNUMBER: 1455333

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.