Reservations Agent (Saudi National) - Reservations - Jumeirah Jabal Omar Hotel

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Jabal Omar

Located just minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executive lounge and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern and Southeast Asian cuisines.

About the Job

An opportunity has arisen for Reservations Agent for Reservations Department to join Jumeirah Jabal Omar .

The main duties and responsibilities of this role:

• Prompt professional email response within less than 24 hours of receiving the query, prioritizing correspondence that pertains to the current or within the month

• Attending calls within 3 rings with proper greetings.

• Taking all necessary details of the guests during the booking process (recognizing repeaters, contact details, passport copies of all guests, flights details, special occasion, preferences), and are properly updated in the Opera

• Observing proper and professional email and telephone etiquettes.

• Reads all reservation correspondence thoroughly for Special Instructions, Requests and ensures that the information is passed onto the respective departments

• Communicating the last-minute changes (new booking, cancellation, additional information) to the respective departments.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Strong communication skills with the ability to handle guest inquiries in a clear, courteous, and professional manner

• Ability to multitask and work under pressure in a fast-paced environment.

• Strong communication skills, both written and verbal.

• Competency in MS Office applications.

About the Benefits

We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA.

In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care packages, flights home, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.