Computer Access Analyst (System Analyst III)

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS\_HRAM\_FL.HRS\_CG\_SEARCH\_FL.GBL?Page=HRS\_APP\_JBPST\_FLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=106667andPostingSeq=1Agency InformationThe Texas Education Agency (TEA) oversees primary and secondary public education in Texas and is committed to improving outcomes for all public school students by providing leadership, guidance, and support to school systems across the state. Core ValuesWe are Determined: We are committed and intentional in pursuing our primary purpose of improving outcomes for students.We are People-Centered: We strive to attract, develop, and retain committed talent that reflects the diversity of Texas, with each individual contributing to our shared vision for students.We are Learners: We seek evidence, reflect on outcomes, and continuously improve in pursuit of excellence for students.We are Servant Leaders: We are public servants committed to improving opportunities for students and supporting those who serve them. Job DescriptionAbout Office of ITThe Office of Information Technology works closely with all agency divisions to implement innovative technology solutions in a cost-efficient manner that supports the goals and priorities of the Texas Education Agency. The Office of IT provides efficient technology solutions and stellar customer services to internal staff, 20 Educational Service Centers, and 1,200-plus public-school districts and charter schools. The following services are provided by IT: leadership on IT initiatives; guidance on security/policy issues; new application development/enhancements; software acquisition; technical support; assistance with technical sections of purchasing documents such as Request for Information (RFI), Request for Offers (RFO), Request for Proposals (RFP); and oversight on the data collection process which helps to support and improve outcomes for all of Texas' 5 million-plus students. Position OverviewThe Computer Access (CA) Specialist position in the Information Technology Division of the Texas Education Agency (TEA) serves as a member of the IT Operations support team. The Computer Access (CA) Specialist is a member of the Technology Operations team and is a first point of contact between end users and the IT organization. The specialist is responsible for managing authentication and authorization to Agency information resources. The Specialist is responsible for recording the details of reported IT service issues and service requests, working to either restore service as quickly as possible, or alerting and/or escalating them to the appropriate specialist support groups. This position requires technical troubleshooting abilities and excellent customer service skills. The Specialist is required to understand the full users identity and access management life cycle, including user on boarding, transfer, and off boarding. The team coordinates security administration activities on various platforms, applications, and systems, ensuring access is granted in accordance as per the TEA policy, established standards and create processes. Train new Team members and perform special projects as assigned.Work involves planning, implementing, and monitoring security measures for information systems and infrastructure to regulate access to data and to prevent unauthorized modification, destruction, or disclosure of information. Works under minimal direction with considerable latitude for the use of initiative and independent judgement. This position will report to the IT Support Manager under the Director of ITS Operations within the Information Technology division. This is an in-office position requiring regular on-site attendance Monday through Friday during standard business hours. Telework may be approved on an occasional, limited basis as business needs allow.Please note that a resume and co er letter are required attachments for applying to this position. Incomplete applications will not be considered. Applicants who are strongly being considered for employment must submit to a national criminal history background check. Essential Functions Job duties are not limited to the essential functions mentioned below. You may perform other functions as assigned.1. Customer Service / User Support: Provide exceptional customer service by assisting staff with technical issues and inquiries. This involves responding promptly to Jira ITSM tickets, offering clear and effective solutions, and ensuring users feel supported and valued. The role requires excellent communication skills to explain technical concepts in an understandable manner and to maintain a positive relationship with all users.2. Provides Technical Support: Responsible for providing efficient and effective technical support to ensure seamless computer access for all users. Keep accurate records of support requests, resolutions, and any changes made to systems or user access are maintained. Additionally, the team provides training and resources to help users understand and effectively use access systems and tools. Collaboration with other IT teams is essential to address complex issues and implement improvements to access systems. Also generates monthly and weekly reports for the senior leadership team to keep them informed about support activities and system performance.3. Access Management: Manage employee and user access across systems and applications, ensuring permissions are granted appropriately and securely in compliance with security policies. Responsibilities include provisioning accounts, hardware, software, and role-based permissions for new hires on day one; delivering access training and personalized checklists; modifying existing accounts; and promptly deactivating accounts for departures. For offboarding, immediately revoke access to systems and third-party tools, recover compa