Quality Analyst (Minnesota Aging Pathways)

Job Duties

Minnesota Aging Pathways (MAP) Quality Analyst

The Arrowhead Area Agency on Aging (AAAA), a division of Arrowhead Regional Development Commission (ARDC), seeks a full-time, (40 hrs/wk), Minnesota Aging Pathways (MAP) Quality Analyst. This is a high-level program specialist position responsible for ensuring that services provided by Minnesota Aging Pathways staff are consistent statewide and meet established standards for quality, compliance and client satisfaction. This role evaluates staff performance, monitors operational processes, and delivers actionable feedback to improve service delivery and outcomes.

The Quality Analyst works closely with supervisors, contact center manager, and the Minnesota Board on Aging to support continuous improvement, maintain regulatory compliance, and enhance the overall client experience through data-driven insights and performance management.

Hours: 40 hours/week, M-F, day position.

Location: Employees could be located in any of the seven NE MN Counties (Aitkin, Carlton, Cook, Itasca, Koochiching, Lake, St. Louis) or WI (Douglas County). There are three work options: work in the Duluth office, a hybrid model meaning partial work in the Duluth office and partial work from home, or fully remote. When working offsite, employees must meet specific internet criteria including demonstrated high speed connect ability and the ability to meet privacy and security standards with secure (password protected) internet and demonstrate successful performance.

For a complete description, visit: https://ardc.org/careers/. Candidates must follow the “Application Instructions” listed on ARDC’s website to be considered.

Deadline to apply: July 12, 2026

Minimum Education Required

Required education, experience and *skills:

 A minimum of a *Bachelor’s degree from an accredited college or university in a human services-related field, such as social work, nursing, public administration, gerontology and two years of experience in quality assurance, performance management, data analysis, or operational leadership in a contact center, and experience evaluating calls, documentation, or case management activities and experience providing coaching and performance evaluation; OR

 A *two-year certificate or degree in a human services-related field or a community health certificate and four years of experience as described above; OR

 *Six-years of experience as described above.

Minimum Experience Required

Required education, experience and *skills:

 A minimum of a *Bachelor’s degree from an accredited college or university in a human services-related field, such as social work, nursing, public administration, gerontology and two years of experience in quality assurance, performance management, data analysis, or operational leadership in a contact center, and experience evaluating calls, documentation, or case management activities and experience providing coaching and performance evaluation; OR

 A *two-year certificate or degree in a human services-related field or a community health certificate and four years of experience as described above; OR

 *Six-years of experience as described above.

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

No

Veterans Encouraged to Apply

Yes

Physical Required

No

Drug Test Required

No

Compensation

$28.50 - $32.50 / Hourly

Postal Code

55802

Job Type

Full Time

Place of Work

Hybrid

Requisition ID

18486

Job Benefits

ARDC offers a competitive benefits package that includes health insurance (including family), dental, and life insurance, paid time off, MN PMFLA, holidays and more.

Application Instructions

For a complete description and to apply, visit: https://ardc.org/careers/. Candidates must follow the “Application Instructions” listed on ARDC’s website to be considered.