Key Holder

We’re looking for a Key Holder to help lead the way at our Old Orchard store! This role is perfect for someone who thrives in a team environment, loves engaging with guests, and is passionate about sharing Little Words Project’s mission. As a Key Holder, you’ll play a huge role in bringing our brand story to life—helping guests find the perfect bracelet, guiding them through our bead-your-own experience, and supporting the team to create a welcoming, inspiring space.

What you’ll do:

• Work alongside the Store Manager & Assistant Store Manager to inspire and motivate the team. You’ll help set the tone for amazing guest interactions!

• Open and close independently, ensuring everything runs smoothly.

• Host and manage in-store beading appointments, events, and parties, making every visit special.

• Help find partners to do events with, and assist with planning in-store events

• Monitor inventory levels, assist with backstock, and help with visual merchandising to keep our store looking and feeling its best.

• Help train and develop Sales Associates, sharing best practices to enhance guest connections.

• Introduce new products, personalize recommendations, and create moments that leave a lasting impression.

• Answer guest questions, assist with transactions, and handle any in-store issues with positivity and care.

• Assist at the bead bar, tie bracelets, and fulfill custom orders.

• From inventory intake to clienteling and KPIs, you’ll play an important role in keeping things running smoothly.

What You Bring to the Team:

• 2+ years of retail or customer service experience.

• Strong communication and interpersonal skills—you love connecting with guests and teammates!

• Passion for beading, styling, and even capturing fun content in-store.

• You stay cool under pressure and find solutions with a positive attitude.

• Ready to jump in, support the team, and help wherever needed.

• Able to work weekends and holidays.

• You believe in Little Words Project’s mission and are excited to spread kindness every day!