Infrastructure Specialist-System Administration

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As an Infrastructure Specialist in System Administration, you will provide 24/7 technical support for cloud-based solutions, ensuring seamless operations across various applications, DevOps, middleware, security, and infrastructure components. You will play a critical role in building, setting up, and maintaining new development tools, infrastructure, and networking.

Your primary responsibilities will include:

• Manage Cloud Applications: Develop and configure infrastructure and configuration as code using Ansible and Terraform, ensuring seamless deployment and maintenance of cloud applications across Dev, Test, and Production environments hosted on Windows, Linux, and Unix servers.

• Ensure System Security: Identify and fix technical problems, install software updates and 'fixes', and ensure systems are safe and secure against cybersecurity threats, utilizing knowledge of load balancing and CDN options provided by multiple cloud vendors.

• Support Logging Cluster: Install and maintain a logging cluster using Logstash, ElasticSearch, and Kibana as a centralized solution to parse logs from application and docker containers.

• Resolve Technical Issues: Identify and resolve issues involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security, and infrastructure problems, escalating to the appropriate support level when necessary.

• Provide Service Management Reports: Manage Application ID, provide cloud elasticity by auto-scaling resources based on business requirements, and ensure DR and manual redundancy failover capabilities, providing regular service management reports to keep clients informed.

This role can be performed from anywhere in the United States of America.

Required technical and professional expertise

• Cloud Application Administration: Experience with developing and configuring infrastructure and configuration as code using Ansible and Terraform, with a strong understanding of cloud application architecture and deployment across Dev, Test, and Production environments.

• System Security Management: Experience in ensuring system security, identifying and fixing technical problems, and installing software updates, with knowledge of load balancing and CDN options provided by multiple cloud vendors.

• Logging Cluster Administration: Experience with installing and maintaining a logging cluster using Logstash, ElasticSearch, and Kibana to parse logs from application and docker containers.

• Technical Issue Resolution: Experience in resolving issues involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security, and infrastructure problems.

• IT Service Management: Experience with ITIL processes and Integrated Service Level Management, with the ability to provide regular service management reports and manage Application ID, cloud elasticity, and DR and manual redundancy failover capabilities.

Preferred technical and professional experience

• Database Administration Knowledge: Experience with installing and configuring MYSQL, MSSQL, PostgreSQL, and other databases, with a strong understanding of database management principles.

• Cloud Vendor Options: Familiarity with load balancing and CDN options provided by multiple cloud vendors, such as Azure Load Balancer and Application Gateway.

• ITIL Process Understanding: Experience with ITIL processes and Integrated Service Level Management, with the ability to apply this knowledge in a cloud-based infrastructure environment.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.