Specialist, Breast Health Center Scheduling

Job Duties

To provide patient appointment scheduling, reception, clerical and customer service functions to all patients, visitors, and employees.These functions include: scheduling appointments, procedures, patient reception, appointment check-in, insurance verification and other related duties as assigned. This position requires a thorough knowledge of scheduling practices for Lakeview and Regions hospitals, including OR scheduling functions that are related to breast surgery, medical/surgical terminology,and must have good communication and interpersonal skills. This work may vary in percentage of time per function on a daily basis.

Schedule: 1.0 FTE - 40 hrs weekly: Monday-Friday - 8:00am-4:30pm

MINIMUM QUALIFICATIONS:

Education, Experience or Equivalent Combination:

4 years' experience in a direct customer/patient service position and computer/data entry required, and 2 years' experience with patient scheduling in a customer support related role.

Licensure/ Registration/ Certification:

None

Knowledge, Skills, and Abilities:

Excellent communication and interpersonal skills

Ability to write, read, and speak English clearly.

Ability to deliver an exceptional customer experience to both internal and external customers.

Ability to deal with ambiguity and maintain composure in a stressful, ever-changing, fast-paced environment.

Ability to prioritize and navigate multiple duties and tasks in a fast-paced environment.

Working knowledge and adherence of HIPAA, organizational policies, and department protocols to protect patient health information.

Strong organizational skills and ability to function both as a team member and autonomously.

PREFERRED QUALIFICATIONS:

Education, Experience or Equivalent Combination:

2 years' experience in healthcare setting.

Licensure/ Registration/ Certification:

None

Knowledge, Skills, and Abilities:

EPIC medical records experience or healthcare related computer programs.

Competency in medical/surgical terminology

Ability to schedule radiologic appointments.

Demonstrates ability to communicate effectively in a personable and professional manner

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Minimum Education Required

High School Diploma or Equivalent

Minimum Experience Required

4 - 20 years

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$21.36 - $32.04 / Hourly

Postal Code

55101

Job Type

Full Time

Place of Work

On-site

Requisition ID

123509

Job Benefits

Not specified