Customer Success Leader (Remote, US-based)

Overview Liquibase is the leader in Database DevOps. Downloaded more than 100 million times, our software enables DevOps teams around the globe to accelerate the software delivery process by automating database updates, security, and governance. We are a nimble, fast-paced, innovative team with the opportunity to make an outsized impact on the business and the industry. Liquibase is hiring a Customer Success Leader to lead and scale our Customer Success organization, with direct oversight of our Customer Success Account Executives, who own the customer relationship, renewal, and expansion motion. This is a leadership role for someone who can build repeatable processes, develop high-performing managers and individual contributors, and act as a strategic partner to Sales, Product, and Engineering. You'll be accountable for net revenue retention, customer health, and the overall customer experience across our post-sale journey. What you’ll be doing:

• Revenue Ownership: Take direct responsibility for retention and expansion targets across your managed book of business, with a proven track record of achieving 95%+ gross retention and 110%+ net retention.
• Account Strategy: Define and oversee account management strategy that transforms underutilized customers into fully adopted, expanding accounts.
• Risk Management: Identify at-risk accounts early and execute risk mitigation plans to protect ARR.
• Executive Relationships: Foster strong, multi-threaded relationships with technical executives (CTOs, VPs of Engineering, Database leaders), translating database DevOps benefits into business outcomes.
• Adoption Excellence: Ensure customers fully utilize their subscriptions by reducing typical 4-6 month implementation timelines and driving systematic team-by-team adoption.
• Voice of the Customer: Act as liaison between customers and internal teams (Sales, Engineering, Product, Support), providing insights that drive product innovation and customer success.

Must Haves:

• 3+ years of experience in an Account Management leadership role
• Proven track record owning and driving net revenue retention, renewals, and expansion revenue in a B2B SaaS or enterprise software environment
• Prior experience as an individual contributor Account Manager with successful results in expansions and high retention rates
• Strong operational chops: comfortable building playbooks, dashboards, and forecasting models, and using data to drive decisions
• Excellent executive presence — able to engage credibly with customer executives and internal leadership alike
• Experience selling to Engineering Leaders in large Enterprises
• Bachelor's degree or equivalent work experience
• Located in the United States

Nice to Haves:

• Experience in DevOps, database, infrastructure, or developer tooling markets

Perks of life at Liquibase:

• Remote-first culture, potential for company-wide in-person gatherings
• Home office allowance for remote workers
• Meaningful equity
• Comprehensive health, vision, and dental benefits - country dependent
• Generous paid time off and paid holidays
• 401k match program (US only)
• No punks, no jerks culture
• Growth opportunities and ability to move up within the company

We take pride in:

• A transparent and collaborative team environment. We value multiple perspectives and fresh thinking.
• Our entrepreneurial culture. We provide every employee the opportunity to make a meaningful impact.
• Providing the opportunity to work with new technologies and learn from experienced professionals.
• How organizations, large and small, use DevOps to drive developer agility and accelerate software delivery.

Company Overview - We are Liquibase A career at Liquibase means joining a quickly growing company on the front lines of the DevOps space. Our vision is to be the easiest, safest, and most powerful community-led database change management solution. As companies of all sizes continue to adopt an agile methodology and DevOps practices, there is a growing realization that the database needs to be considered as part of this innovation process. At Liquibase, we foster a culture rooted in the open-source values of freedom, choice, transparency, and meritocracy. These are not just fashion labels here, but sincere convictions, and you’ll see that reflected in the way we operate daily. We’re caffeinated, collaborative & confident experts, eager to solve the most challenging database CI/CD problems for our customers. Want to help the software world move faster? You’ve found the right place. Eligible candidates may be subject to criminal history checks, which will be conducted and used in accordance with applicable local, state, and federal law.