Service Desk Analyst

Williamsville, NY. National Fuel. Service Desk Analyst FT. Benefits. $62,500- $80,000/year. Closing Date: October 30th, 2026 PRIMARY RESPONSIBILITIES: Serve as the point of contact for IT-related inquiries and incidents, providing exceptional customer service via various channels (phone, email, chat, in person). Document incidents and service requests in a detailed and accurate manner, ensuring proper ticket management and adherence to established protocols. Support in office and remote employees with hardware and software support including application deployment, and PC Imaging and deployment. MINIMUM QUALIFICATIONS: Associate degree in Computer Science, Management Information Systems, or related field. 3+ years of experience in an IT Service Desk or technical support role, demonstrating strong troubleshooting and problem-solving skills with a customer focus and a passion for delivering exceptional service. Strong knowledge of Windows OS (10/11), including imaging, group policy, file/folder permissions. Hardware troubleshooting experience focused on modern desktop/laptop/tablet/printer equipment. PREFERRED QUALIFICATIONS: Bachelors degree in Computer Science, Management Information Systems, or related field. High level of initiative, professionalism, and leadership with strong interpersonal/communications skills. Well organized and self-motivated with focus on strong customer service and issue resolution. Exceptional analytical and problem-solving skills with strong technical competencies. 2-4 years experience in End User Computing, Systems Administration or Systems Engineering (or equivalent). COMPENSATION AND BENEFITS: The rate of pay will be commensurate with experience and will range from $62,500 $80,000 This job posting contains a pay range, which represents the range of pay that National Fuel believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. The specific base pay offered to a successful applicant will be based primarily on relevant professional experience. Other components that may be considered include: individual qualifications, licensures, industry specific experience, education and market demands for specialized skills. The pay range is subject to change at any time based on various internal and external factors. Exempt positions will also be eligible for an Annual Cash Bonus Plan. National Fuel offers a comprehensive benefits package including the following: Medical and Prescription Drug Coverage Paid Company Holidays Dental Coverage Parental Leave for Mothers and Fathers Vision Coverage Tuition Reimbursement 401(k) with Company Match Life Insurance Company Funded Retirement Savings Account Long Term Disability Insurance Flexible Work Schedule HOW TO APPLY: Any candidate offered a position with National Fuel will be required to successfully complete a pre-employment drug test. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) by October 30, 2026, to [email protected] Please reference position #26-100NY Service Desk Analyst in the subject line of your email. National Fuel is a proud equal employment opportunity employer. We believe our differences makes us all better, pushing us to look at things differently while enriching our own personal life experiences. Thats why were committed to building a diverse workforce and an equitable and inclusive work environment.