Help Desk II

Description

Help Desk II

Overview

An organization is seeking a Help Desk II to provide hands-on technical support for end users, workstations, peripherals, and enterprise technologies. This role will serve as a key resource for troubleshooting technical issues, supporting day-to-day IT operations, and maintaining a reliable end-user computing environment. The ideal candidate is customer-focused, enjoys solving technical problems, and can work independently while maintaining strong collaboration with internal teams.

Responsibilities

• Provide technical support for desktops, laptops, printers, mobile devices, and related hardware

• Troubleshoot and resolve hardware, software, connectivity, and user access issues

• Assist with workstation deployment, configuration, upgrades, and replacements

• Support end users both onsite and remotely

• Maintain user accounts, device inventories, and technology documentation

• Escalate and coordinate resolution of complex technical issues when necessary

• Assist with technology standards, security practices, and operational procedures

• Document troubleshooting activities and support processes

• Deliver a high level of customer service and communication to business users

Requirements

Required Qualifications

• 2+ years of experience in desktop support, IT support, help desk, or systems administration

• Experience supporting Windows-based environments and common business applications

• Knowledge of desktop hardware, peripherals, and end-user technologies

• Strong troubleshooting and problem-solving abilities

• Excellent communication and customer service skills

• Ability to manage multiple priorities in a fast-paced environment

• Experience providing both onsite and remote user support

Preferred Qualifications

• Experience supporting enterprise business environments

• Familiarity with endpoint management, device deployment, and user administration

• Knowledge of networking fundamentals and connectivity troubleshooting

• Experience working with ticketing systems and IT service processes

• Relevant technical certifications are a plus

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