Chief Experience Officer

JOB REQUIREMENTS: Description POSITION SUMMARY The Chief Experience Officer (CXO) is a strategic and servant leader responsible for leading Verve's retail banking and member experience strategy across all member-facing channels. Reporting directly to the President/CEO, the CXO ensures a consistent, relationship-based experience that strengthens member loyalty, drives sustainable growth, and advances Verve's commitment to helping members thrive financially. The CXO provides executive leadership for Verve's branch network, digital branch, consumer lending delivery channels, financial wellness initiatives, member experience programs, coaching and training functions, and market operations. This role is accountable for member growth, member retention, product penetration, consumer lending performance, service excellence, operational performance, leadership effectiveness, and team member capability across the retail organization. As a member of the senior leadership team, the CXO partners closely with the Chief Growth Officer and other enterprise leaders to align growth strategies, member journey initiatives, organizational priorities, and business results. The CXO champions a culture of accountability, coaching, continuous improvement, and servant leadership while balancing member value, operational excellence, and long-term organizational success. POSITION RESPONSIBILITIES Member Experience, Retail Growth & Strategy Own and execute Verve's retail banking and member experience strategy across all physical and digital delivery channels. Drive member growth, retention, loyalty, advocacy, product penetration, and consumer lending performance through exceptional service and relationship-based banking. Ensure consistent, seamless member experience across branches, service centers, video banking, outbound calling, and digital channels. Partner with the Chief Growth Officer to align growth strategies, member journey initiatives, and experience delivery expectations. Champion member feedback, NPS, service recovery, and continuous improvement efforts that strengthen member relationships and financial wellness. Omnichannel Operations & Performance Provide strategic oversight of branch operations, digital branch operations, service centers, consumer lending delivery, financial wellness, and member support functions. Establish performance standards, accountability measures, and operating disciplines that drive operational excellence, efficiency, and regulatory compliance. Leverage data, technology, and process improvement to enhance service quality, accessibility, scalability, and member outcomes. Optimize resources, staffing models, and delivery channels to meet evolving member needs and business... For full info follow application link. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/0051C793F5004377