Spa Desk Associate, E 63rd Street

Company Description

WHO WE ARE Equinox is a category of one, setting the global standard for luxury health, wellness, and hospitality. Our spaces are intentionally elevated, our standards uncompromising, and our expectations high. We attract people who take pride in excellence, care deeply about quality, and want to be part of something that feels different the moment you walk through the door.

We are builders, operators, and innovators who believe great environments and meaningful human connection change lives. Diversity, belonging, and ownership aren’t slogans here, they’re how we work. At Equinox, colleagues don’t just support the business; they shape the future of wellness. Because for us, it’s not fitness. It’s life. WHAT WE DO We create premium, immersive experiences where performance, hospitality, design, and human connection converge—and every detail matters. This is not a traditional fitness environment. It is a place where high standards, accountability, and pride in craft define the work.

Fueled by an entrepreneurial mindset, we trust our people with real responsibility and real impact. Growth is earned through action, learning is hands‑on, and careers are built by those who want to operate at the highest level. At Equinox, we don’t just offer opportunities—we offer long‑term pathways for people who want to do meaningful work in an environment that expects more and delivers more.

Job Description

We are looking for an energetic, creative, and enthusiastic Spa Desk Associate to join the Equinox team at our Equinox East 63rd Street location in New York City! This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization. Equinox can offer an innovative and forward thinking work environment, bespoke educational opportunities taught by best in class instructors and access to a committed community of members who prioritize their health and performance! Equinox ensures your success by providing everything you need and creating an environment that makes recovery a necessity rather than an indulgence. Responsibilities include but are not limited to the following:

• Under the direction of Spa leadership, support with daily activity of Spa operation
• Contribute towards the daily service sales goals of the spa by recommending treatments and enhancements to all clients
• Support working toward monthly retail targets by informing on and selling retail products to members and guests
• Support spa-driven club outreach events and programs to promote business growth
• Provide superior customer service to all members, prospects, and guests

Qualifications

The successful candidate must have the following attributes:

• 1-2 years of customer service experience
• Minimum 2 days per week commitment required
• Must be available during weekends
• Excellent organizational, communication, problem solving, and computer skills
• Must be enthusiastic, upbeat, outgoing, personable, passionate and knowledgeable about the spa industry
• Must be able to multi-task
• Be able to utilize new techniques and ideas

Pay Transparency: $17.00/hour, ability to earn additional incentives

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/ All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.