Service Programs Administrator

Hybrid

Chelmsford, MA

Full time

R20195

Acute Care TechnologyAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary

Responsible for processing service contracts and software solution subscriptions and credits. Responsible for accurately processing invoices for deferred revenue recognition.

Essential Functions

• Enter service contracts and software subscription into ERP system

• Review contracts and subscriptions to assure that revenue recognition is accurate

• Approve and process service contracts and software solution subscriptions through to invoicing

• Review service contracts and software solutions order packet for accuracy and completion

• Manage orders and software solutions cases within the CRM system

• Once deployment is complete, update the subscription with new dates, invoice subscription, and close the case in CRM system

• Work with sales to ensure documentation is complete prior to invoicing software solution subscriptions

• Load preventive maintenance schedule dates into service contracts as needed

• Assist with the closure of preventive maintenance service requests to recognize revenue on a monthly basis

• Track customers and assist training department with coordination of technical training classes

• Assure customer training agreements are signed prior to training

• Invoice training when complete

• Provide management with monthly activity and revenue reports for Service Contracts, Software Solutions and Training

Required/Preferred Education and Experience

• Associate's Degree or equivalent experience required

Knowledge, Skills and Abilities

• Motivated self-starter with the ability to exercise own judgment

• Ability to work independently, with little supervision

• Capable of prioritizing activities and performing multiple tasks

• Energetic, creative, goal-oriented team player

• Heightened sense of personal responsibility including punctuality, attendance and commitment

• Excellent communication skills, both oral and written

• Organizational and internal customer interface skills

• ERP systems experience, preferably Oracle

• CRM experience, preferably Salesforce

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The hourly pay rate for this position is:

$21.80 to $32.30

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com .

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. For more information, visit www.zoll.com.

The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.