Custodial Manager

The Custodial Manager is responsible for overseeing all custodial operations at the Harold Washington Social Security Administration Building in Chicago, IL. This position provides leadership and management of custodial services for a multistory federal facility of approximately 750,000 square feet, including supervision of custodial personnel, implementation of contract requirements, quality assurance, and resource management. The Custodial Manager ensures that all custodial services are delivered efficiently, safely, and in accordance with established performance standards while maintaining a clean, sanitary, and professional environment for building occupants and visitors.

Essential Functions

• Oversee all custodial operations, ensuring compliance with federal contract requirements, established cleaning standards, and company policies.

• Develop, implement, and maintain the Custodial Plan, including cleaning schedules, staffing requirements, operational procedures, and quality control measures.

• Provide leadership and oversight of custodial supervisors and staff, supporting a workforce of approximately 20 employees.

• Establish performance expectations, monitor productivity, and ensure appropriate staffing and resource allocation to meet contractual obligations.

• Conduct routine inspections and oversee quality assurance activities to ensure custodial services meet or exceed established standards.

• Review inspection findings, identify service deficiencies, and implement corrective action plans to address performance concerns.

• Report custodial performance, operational challenges, inspection results, and corrective actions to the Facility / Contract Manager.

• Manage custodial supplies, equipment, and inventory to ensure resources are appropriate, compliant, and available in sufficient quantities.

• Coordinate equipment maintenance, repairs, and replacement needs with the Facility / Contract Manager.

• Oversee employee training and development to ensure custodial personnel are knowledgeable of cleaning procedures, safety protocols, and contract requirements.

• Monitor employee performance, review timekeeping records, and provide recommendations regarding staffing and personnel actions.

• Address escalated employee concerns, operational challenges, and building occupant complaints in a timely and professional manner.

• Ensure compliance with applicable workplace safety standards, chemical handling procedures, and environmental regulations.

• Maintain effective communication with the Facility / Contract Manager, government representatives, building occupants, and other stakeholders regarding custodial operations.

• Identify opportunities to improve custodial efficiency, service quality, employee performance, and overall contract compliance.

Education

• High school diploma or equivalent required.

Required Qualifications

• Minimum of two (2) years of recent custodial management or supervisory experience within the past five (5) years, overseeing custodial operations in commercial, institutional, or government facilities comparable in size and complexity to the GSA Postal Square Building.

• Minimum of four (4) years of direct custodial experience within the past ten (10) years, performing cleaning services in facilities of similar scope and operational requirements.

• Demonstrated experience managing custodial operations in large, multistory facilities, preferably approximately 750,000 square feet or greater.

• Experience overseeing custodial teams of approximately 20 employees, including staffing, scheduling, performance management, and quality assurance.

• Strong knowledge of commercial custodial practices, cleaning equipment, chemical handling, and workplace safety procedures.

• Experience developing and implementing custodial plans, operational procedures, and quality control programs.

• Ability to manage multiple operational priorities, allocate resources effectively, and ensure compliance with contractual requirements.

• Strong leadership, organizational, communication, and problem-solving skills.

• Ability to read, interpret, and communicate written instructions, contract requirements, safety procedures, and operational documentation.

• Ability to prepare reports, maintain accurate records, and communicate effectively with employees, customers, and government representatives.

• Ability to perform mathematical calculations, including percentages, ratios, and analysis of operational data.

• Ability to exercise sound judgment, resolve operational challenges, and make decisions in accordance with established policies and procedures.

• Proficiency in English required; bilingual proficiency in English and Polish preferred.

• Must be able to successfully complete and maintain all required background investigations and security clearances necessary for access to federal facilities.

Work Environment and Physical Requirements

The work is performed primarily within a government-owned office facility and involves regular interaction with custodial personnel, building occupants, and government representatives.

• Frequently required to stand, walk, reach, bend, stoop, kneel, crouch, climb, or balance while performing or inspecting custodial activities.

• Must be able to occasionally lift and/or move up to 50 pounds.

• May be exposed to cleaning chemicals, fumes, airborne particles, and other materials commonly associated with custodial operations.

• Work is generally performed in an environment with moderate noise levels.

• Must be able to safely operate custodial equipment and use cleaning products in accordance with established safety procedures.

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

EEO/AAP

KOMAN is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.

KOMAN is committed to affirmative action and maintaining a diverse and inclusive workforce.

Additional Job Duties

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Employees may be required to perform additional job-related duties as assigned to meet business and operational needs.