Assistant General Manager

Niagara Falls. Courtyard by Marriott. Assistant General Manager. $63,000 - $65,000/year. We are seeking a dynamic and experienced Assistant General Manager to join our leadership team. This role offers an exciting opportunity to contribute to the strategic direction and operational excellence of our organization. The ideal candidate will be a proactive leader with strong management skills and a passion for delivering exceptional service. Essential Job Duties Guest Services & Guest Satisfaction * Greet and welcome guests, ensuring a warm, professional, and personalized experience. * Oversee and support check-in and check-out procedures. * Handle guest complaints, concerns, feedback, and special requests professionally and efficiently. * Follow up on guest issues to ensure appropriate resolution and satisfaction. * Monitor guest satisfaction scores, online reviews, and other guest feedback. * Identify opportunities to improve the overall guest experience and implement service improvement initiatives. Team Leadership & Staff Management * Recruit, interview, train, supervise, coach, and evaluate hotel team members in accordance with company policies. * Provide clear direction and expectations to department employees. * Prepare and review weekly employee schedules to ensure appropriate staffing levels based on occupancy, business demand, and operational needs. * Monitor attendance, punctuality, productivity, and overall employee performance. * Conduct regular coaching sessions, performance discussions, and team meetings. * Address employee performance and conduct issues promptly and consistently. * Assist with disciplinary actions and documentation in accordance with company policy and applicable employment laws. Hotel Operations * Assist the General Manager with the day-to-day operation of the hotel. * Oversee hotel operations in the General Manager's absence. * Oversee front desk operations, including reservations, check-in/check-out, room assignments, billing, guest accounts, and cash handling. * Monitor room availability, occupancy, out-of-order rooms, and room status. * Coordinate with housekeeping and maintenance to ensure rooms and public areas are clean, maintained, and ready for guests. * Conduct regular inspections of guest rooms, public areas, back-of-house areas, and other hotel facilities. Financial & Administrative Responsibilities * Complete and/or oversee daily cash handling, reconciliation, and deposit procedures. * Ensure daily deposits are prepared accurately and delivered to the designated financial institution in accordance with company procedures. * Monitor front desk cash drawers and ensure all transactions are properly recorded and reconciled. * Review daily operating reports for accuracy and identify discrepancies or unusual activity. Revenue & Occupancy Management * Monitor room inventory, occupancy, rates, and availability. * Work with the General Manager and sales team to maximize occupancy and revenue. * Monitor cancellations, no-shows, room availability, and overbooking situations. * Identify opportunities to improve hotel profitability and operational efficiency. Qualifications * A Bachelors degree (B.A) from a four-year college or university; or at least two years related management, or comparable experience is strongly preferred. * Minimum of 2 years in hotel operations. * Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary. * Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred. * Must have a valid drivers license, and acceptable driving history subject to company approval. Follow link for complete description and to apply through Indeed.com: https://www.indeed.com/cmp/Rupal-Hospitality/jobs?jk=511b3a4e8e9068fe&start=0