Air Logistics Import Gateway Operations Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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The Air Import Gateway Agent is responsible for the timely and cost-effective movement of international air import freight managed by the Air Gateway department, as directed by the Supervisor and/or Manager. This role is responsible for the processing of MAWB consolidations, designated trade lanes, and all aspects of the air import process from flight arrival through cargo recovery, deconsolidation, and final distribution.

The position requires operational experience within the airfreight industry, including but not limited to prior experience with airlines, ground handling agents (GHA), warehousing, customs-related processes, freight forwarding, or Air Import Gateway operations. The Air Import Gateway Agent works closely with carriers, warehouses, customs brokers, truck dispatchers, and operational teams to ensure efficient cargo movement, regulatory compliance, and exceptional customer service.

How you create impact

• Provide excellent customer service and an ongoing commitment to quality and data integrity.

• Prepare, handle, and process documentation required for air import consolidations and shipments.

• Coordinate and collaborate closely with air export departments, overseas offices, warehouse teams, and customs brokerage partners.

• Monitor inbound flight activity and ensure timely cargo recovery and deconsolidation.

• Coordinate delivery appointments and transportation arrangements to facilitate cargo distribution.

• Track and trace shipments; monitor carrier and vendor performance; address and resolve service irregularities.

• Ensure timely processing of arrival notices, import documentation, and customer communications.

• Contribute to maintaining strong relationships with carriers, vendors, customers, and internal stakeholders.

• Maintain compliance standards at all times, including internal policies and procedures, external government regulations, TSA requirements, CBP requirements, and customer requirements.

• Meet key performance indicators (KPIs) to support department, branch, product, and company goals.

• Responsible for daily updating and monitoring of reporting tools and shipment milestones.

• Understand department process flow and continuously identify opportunities to improve efficiency and service levels.

• Support pricing and commercial teams with import-related rate quotes and operational guidance.

• Perform other duties as assigned.

What we would like you to bring

• Excellent communication skills (verbal and written); communicates clearly and concisely to achieve positive results.

• Effective interpersonal skills, including demonstrated ability to listen, comprehend, and collaborate across teams.

• Proactive with strong planning, organizational, and time-management skills.

• Ability to be profit-conscious and support operational efficiency goals.

• Ability to work independently as well as part of a team environment.

• Ability to establish priorities and manage multiple tasks simultaneously.

• Ability to work effectively under demanding deadlines in a fast-paced environment.

• Must be detail-oriented, thorough, and accurate, with strong analytical and problem-solving skills.

• Proficient computer skills, including data entry, email, internet applications, Microsoft Excel, Word, and operational systems.

• Solid knowledge of air import procedures, documentation, customs processes, and shipment flow is preferred.

• Good knowledge of international geography, including countries, major cities, and key global trade lanes.

• Experience in freight forwarding, airline operations, gateway operations, warehousing, or related logistics functions is preferred. This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $27.00 and $32.00. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SB1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.