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Technical Support Specialist

UNIVERSITY OF TEXAS AT AUSTIN

AUSTIN, TXJobSeen 6 days agoSeen in employer's feed 6 days ago

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At a glance

Compensation
No compensation found
Location
AUSTIN, TX
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

The Technical Support Specialist provides desktop and technology support to UHD end-users, researching and resolving issues while delivering customer service. The role tests and maintains audiovisual and integrated conference-room equipment, installs and repairs Windows and Mac hardware and university applications, and assists with IT inventory and other initiatives.

Skills & qualifications

RequiredNice to have

Skills

Desktop SupportCustomer ServiceAudiovisual Equipment TestingHardware Installation and RepairWindowsMac HardwareUniversity ApplicationsProblem Diagnosis

Full job description

Provide timely computer desktop and technology support, various IT services, knowledge, and solutions to UHD end-users. Understand technology issues by listening, asking follow-up questions, taking detailed notes, and using resources to research and solve problems. Always provide excellent customer service.Operate and test the functionality of all AV and integrated conference rooms. Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and displays. Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendors or manufacturers.Perform installation, configuration, repair, maintenance, and upgrades on Windows/Mac hardware (main focus of Windows), related equipment, and various university applications. Related equipment includes but is not limited to desktops, laptops, iPads, Surfaces, printers, and other peripherals.Participate in UHD Initiatives. Attend regularly scheduled meetings. Perform special projects and tasks. Perform other duties as assigned.Assist with IT inventory.

How this job compares

Set against the 4,016 open Technical Support jobs on Olive Jobs, counted October 27, 2026.

Pay
  • This postingNot listed
  • Texas median$74–110K/yr70 salary ranges
  • Texas median$24–36/hr50 hourly ranges
Openings
Olive Jobs lists 268 open Technical Support jobs in Texas and 4,016 across the US. 6% of them nationwide are listed as remote or flexible.
Hiring the most in Texas
Experience
Technical Support postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 5 years (2,632 postings).
Education
375 of the 4,016 open Technical Support jobs (9%) ask for a bachelor's degree or higher.

Counted across the open, public US postings on Olive Jobs on October 27, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.

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