Aftermarket Inside Sales Specialist

Job Title: Inside Sales Specialist

Manager Title: Inside Sales Manager

FLSA Status: Exempt, Full-Time

FECON, LLC is a vegetation management equipment manufacturer located in Lebanon, Ohio near Kings Island Amusement Park. FECON is known for having very high-quality products and a team culture – and we are growing! We design, build, test, sell and service our equipment consisting of products such as our well-known “Bull Hog” mulchers, the Stump Ex, our high-quality FTX tractors of varying horsepower, as well as many other attachments. We offer competitive wages, full health care benefits and a continuous learning culture for those who want to grow with the company.

Job Summary:

The Inside Sales Specialist is responsible for day-to-day support of our outside Sales/Regional Managers, providing a high level of communication efforts, top notch CRM management and skilled lead generation through various lead generating outlets, including outbound calling efforts, trade shows and dealer/customer visits.

Key Job Duties and Responsibilities

• Quote Management:

• Collaborate with RM on all quoting activities.

• Track and analyze past-due quotes and conversion rates by RM/product.

• Identify win/loss reasons to improve future conversions.

• Manage daily quote dashboard emails and address past-due quotes in weekly meetings.

• Generate and send customer-specific quote reports.

• Relationship and Contact Management:

• Input and maintain CRM with updated contact and dealer information.

• Build and maintain relationships with potential and existing customers.

• Support RM with key dealer accounts and deliver sales presentations as needed.

• Provide excellent customer service and support.

• Lead and Opportunity Management:

• Identify, qualify, and track all leads and opportunities in CRM.

• Conduct outbound calls based on product/program offerings.

• Link quotes to opportunities and ensure CRM data accuracy.

• Regularly review and update funnel reports.

• Product Knowledge and Training:

• Stay updated on industry trends and product offerings.

• Participate in ongoing training and education on company products/services.

• Communication:

• Upload call summaries and maintain regular account update meetings.

Communicate updates on leads and opportunities through preferred channels

Required Skills/Abilities:

• Strong communication skills

• Ability to build rapport with customers

• Passion for sales

• Work independently and be self-motivated

• Work well as part of and support a team

• Computer skills include MS Suite

• Familiarity with CRM/ data management

• Strong attention to detail

• Ability to multi-task

• Ability to handle stress and short timelines

Education and Experience:

• High school diploma or equivalent is required

• Bachelor’s degree in business, marketing, or communications is preferred

• Experience in sales and/or customer service is preferred

Physical Requirements:

• Ability to talk and hear to enable effective communication

• Comfortable operating and functioning in a safe manner around heavy equipment

• Prolonged periods sitting at a desk and working on a computer

• Occasionally required to stand, walk, reach with arms and hands, climb or balance and to stoop, kneel, crouch or crawl, work at desk

• Available and comfortable with travel (15 – 20%)

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be added at any time with or without notice.

Equal Opportunity Employer/Veterans/Disabled