Lifeline Call Responder
Northeast Kingdom Human Services
St. Johnsbury, VTJobSeen todaySeen in employer's feed today
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Job overview
The 988 Call Center Responder answers calls routed from the 988 National Lifeline as part of Emergency Services. The role involves engaging callers, assessing suicide risk and acuity, determining next steps for support, using least-invasive interventions, and initiating rescue when a caller is at imminent risk and unable to secure their own safety.
Skills & qualifications
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Full job description
This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1424878 988 Call Responder The 988 Call Center Responder is responsible for answering calls routed from the 988 National Lifeline. As part of Emergency Services you will be working with teammembers who are highly trained in mental health crisis management and suicide prevention. Essential Tasks/Functions/Responsibilities - Answer calls routed from the National Lifeline. - Engage in "active listening" approach that will actively engage the caller while assessing risk levels of suicidality. - Assess callers using the Lifeline version of C-SSRS (Columbia Suicide Severity Rating Scale) to determine level of acuity and next steps for supports. - Use least invasive intervention to promote the use of approaches that emphasize cooperation over coercion. - Initiate rescue when an individual is at imminent risk and unable to participate in securing their own safety.
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