Technician - Heavy Equipment Field

Technician - Heavy Equipment Field Location: Indianapolis, IN, United States Description Position Summary The position is responsible for troubleshooting and repairing equipment and performs mechanical services on new and used equipment in the field. Engages in face-to-face customer service interaction and is also responsible for housekeeping and properly maintaining company issued vehicles, tools, and equipment. Responsibilities - Follows strict safety protocols; using proper PPE as required. - Troubleshoot, diagnose, and repair equipment in the field. - Completes all required reporting for service time in an accurate and efficient manner; this includes writing service reports, properly allocating time to each job, tracking parts charged, and parts returned. - Maintains customer satisfaction by understanding customer needs and deadlines, attempting to complete scheduled repairs and service as safely, timely and accurately as possible. - Maintains company issued equipment and tools, keeping them in good working order. - Adheres to all safety rules and maintains good housekeeping (5S) in the work area. - Keeps customers updated on status of jobs and at the end of a repair. He/she would also advise customers of any issues or stopping points that may cause a delay. - Must carry a company cell phone and be available 24/7. Qualifications - Knowledge, skills, and abilities typically acquired through a high school education or equivalent. Technical background provided through a vocational school with studies in diesel equipment repair. - 3 to 5 years of mechanical experience with equipment, preferably with Caterpillar. Strong working knowledge of hydraulics, power train and electrical systems. - Solid understanding of work area metrics and takes responsibility for improving metrics and results. Understands the value of 6 Sigma in the workplace and contributes when asked. Applies initiative, demonstrating a self-starting ability to daily work and proactively making improvements to the work process. - Exhibits good problem solving and troubleshooting skills; can identify problems, solicit others opinions, and offer valid solutions. Interprets and applies policies, procedures, and guidelines. - Responds to customer requests with a sense of urgency, treating customers as his/her highest priority. Takes personal responsibility with customers, keeping commitments and following through on requests. Has solid understanding of how his/her individual actions impact the companys bottom line. - Can project professionalism with both internal and external customers, including personal appearance along with friendly, courteous treatment of peers, subordinates, and customers. - CDL preferred, not required. The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands. MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO).