Support Representative I

IDR is seeking a Support Representative I to join one of our top clients for a remote opportunity. This role involves providing exceptional customer service in a call center environment, handling inbound calls and inquiries from teammates and leaders, and supporting various Human Resources functions using system tools and knowledge bases. Position Overview for the Support Representative I: - Handle phones, chat, and manage two TMSS queues in a fast-paced environment. - Respond to inbound calls and inquiries with professionalism and empathy. - Provide general information, systems support, and problem resolution related to HR policies and procedures. - Utilize supporting documents such as Knowledgebase, Village Web, and Job Aides proactively. - Partner with internal/external teams to deliver integrated and exceptional customer service, including warm transfers. Requirements for the Support Representative I: - High school diploma or equivalent (must have proof prior to submission). - Some previous experience in call center/helpdesk Tier I support. - Experience handling a large volume of calls daily. - Familiarity with helpdesk ticketing systems. - Previous troubleshooting experience with HRIS systems, such as Workday preferred. What's in it for you? - Competitive compensation package. - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization. Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets. - Employee Stock Ownership Program. - Dedicated Engagement Manager who is committed to you and your success. - Medical, Dental, Vision, and Life Insurance. - ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row. - 18-19/hr - #LI-Remote - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement.