Area Manager , CXO
Washington, DCJob$53–68K/yrSeen 3 days agoSeen in employer's feed 3 days ago
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At a glance
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Job overview
Amazon’s Customer Experience Operations team supports customer pickup and package returns at Locker+ retail locations. The Area Manager oversees operations across multiple sites, leads shift leaders, and develops a customer-focused team. The role includes frequent travel between locations, flexible hours, and responsibility for operational performance, customer escalations, and safe, secure work environments.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Description
Who are we?
Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession? Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.
About the Role
We seek an Area Manager to bring Amazon’s customer obsession to life. In this role, you’ll oversee operations across multiple locations, leading shift leaders to deliver exceptional customer experiences. You’ll cultivate a dynamic team culture rooted in customer obsession, trust, respect, continuous learning, and enthusiasm.
Key job responsibilities
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Lead shift leads and associates, overseeing hiring, onboarding, performance, and career growth.
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Drive daily operations by executing SOPs, identifying improvements, implementing solutions, and providing training.
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Foster a customer-focused culture aligned with Amazon’s Leadership Principles.
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Track key metrics, manage performance inputs, and present results in business reviews.
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Oversee multiple sites, prioritize time effectively, and develop strong store leadership.
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Ensure a safe, clean, and secure environment for employees, customers, and packages.
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Handle escalations and guide associates on issue resolution.
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Travel 50-75% between locations.
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Work flexible hours, including nights, weekends, and holidays.
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Lift up to 49 lbs and stand for shifts up to 10 hours.
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Must be at least 18 years old.
Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
Basic Qualifications
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Experience in customer-facing leadership roles
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Experience in problem solving and delivering results
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Experience working independently with minimal supervision
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2+ years leadership experience in a customer-facing retail, hospitality, or grocery environment, or 2+ years of Amazon (Blue Badge/FTE) experience, or Bachelor's degree from an accredited university.
Preferred Qualifications
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Experience using data and metrics to back up assumptions and implement effective solutions
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2+ years of people management leading teams of 20 experience
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Experience developing and managing a high-performing team
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
USA, DC, Washington - 52,800.00 - 68,200.00 USD annually
How this job compares
Set against the 981 open Area Manager jobs on Olive Jobs, counted October 31, 2026.
- Pay
- This posting$53–68K/yr
- US median$70–91K/yr723 salary ranges
This range's midpoint, $61K, is 25% below the US median midpoint ($80K) — in the lowest quarter of Area Manager salary ranges across the US.
- Openings
- Olive Jobs lists 981 open Area Manager jobs across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- Amazon (this employer)445 open
- Walmart148 open
- Ross Stores, Inc.105 open
- Experience
- Area Manager postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 2 to 3 years (556 postings).
- Education
- 352 of the 981 open Area Manager jobs (36%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on October 31, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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