Manager, Quality & Patient Safety (Ambulatory Clinician)

We are so glad you are interested in joining Sutter Health!

Organization:

SC - Sansum Clinic

Position Overview:

Works collaboratively to lead and establish appropriate performance management/ quality improvement systems. The Manager is responsible for overall implementation and maintenance of quality management programs and facilitates assigned programs with specified objectives. This includes compliance to standards of the National Committee on Quality Assurance (NCQA), Integrated Healthcare Association (IHA), Centers for Medicare and Medicaid Services (CMS), health plan regulations and contractual requirements, standards, and projects pertaining to quality management, standard work and clinical improvement initiatives. Assumes responsibility for ensuring or supporting assessment and planning, performance measurement and monitoring, evaluation and quality improvement for the delivery of quality patient care.

Job Description :

EDUCATION:

• Bachelor's degree in Management, Public Health, Nursing, Business Administration, Organizational Leadership, or a related field

• Equivalent education and/or experience may be considered

CERTIFICATION & LICENSURE:

• RN – Registered Nurse (California)

• MD – Medical Doctor

• PharmD – Pharmacist

• PA – Physician Assistant

• NP – Nurse Practitioner

TYPICAL EXPERIENCE:

• 8 years of recent, relevant experience

SKILLS AND KNOWLEDGE:

• Operations, leadership, critical thinking, analysis, teaching, facilitation, coaching, mentoring, and project management skills

• Knowledge of population health management practices, policies, programs, initiatives, and functions

• Ability to train staff in quality improvement and performance improvement methodologies

• Strong written and verbal communication skills, including presentations and performance improvement reporting

• Ability to collaborate effectively with physician leadership, providers, and operational leaders

• Strong problem-solving skills with the ability to develop and implement effective solutions

• Experience evaluating staff performance, identifying development needs, and addressing performance concerns

• Advanced proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), Epic, and Midas

• Ability to develop, implement, and ensure adherence to department policies and procedures

• Strong organizational skills with the ability to manage multiple priorities and deadlines independently

• Excellent customer service skills

• Ability to compile, analyze, summarize, and present complex data and prepare executive-level reports and summaries

• Ability to manage confidential and sensitive information with professionalism, tact, and discretion

• Ability to thrive in a fast-paced environment and work effectively with individuals at all organizational levels

• Experience leading safety, quality, and clinical effectiveness initiatives with a high degree of independence

• Experience leading cross-functional projects, including stakeholder management, resource allocation, and project execution

• In-depth knowledge of applicable regulations and compliance requirements

• Experience with process improvement methodologies such as Lean and process transformation

• Knowledge of ambulatory quality metrics and programs, including HEDIS, IHA, CMS, ACOs, and other quality measurement frameworks

• Experience preparing and presenting data-driven recommendations to leadership

• Ability to balance strategic initiatives while maintaining operational excellence

Job Shift:

Days

Schedule:

Full Time

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $165,339.20 to $264,555.20 / annual salary

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.