Head of Operations

Overview Gemnote is a fast-growing promotional products and branded merchandise company helping modern brands create meaningful physical experiences. Our clients love our full-service platform and they are some of the biggest companies in the world, including OpenAI, Google, Sephora, Netflix and more. We’re scaling quickly and physical operations are now the heartbeat of our business. We’re looking for a Head of Operations to own and scale our warehouse, fulfillment, and global logistics infrastructure. This is a hands-on, build-from-zero-to-one role for someone who has scaled operations at a startup and is excited to build the backbone of a modern merchandising company.

Key Responsibilities

• Oversee all warehouse operations, including managing our onsite team of 3-5 people in San Leandro, CA; ensure warehouse organization, inventory accuracy and on-time shipment performance
• Improve SOPs, inventory systems, and fulfillment workflows; implement operational KPIs and reporting dashboards to increase efficiency
• Plan and execute expansion into additional warehouse and/or fulfillment space; hire and build out fulfillment and operations teams as needed
• Optimize and manage relationships with existing carriers; negotiate terms yearly to ensure we’re receiving the best rates
• Build or improve overseas freight forwarding strategy; optimize international shipping, landed costs and customs processes
• Explore and evaluate overseas distribution partnerships to reduce fulfillment timelines and international shipping expenses
• Partner closely with cross-functional teams like Sales, Merchandising and Project Coordinators
• Forecast operational needs based on revenue growth
• Improve margin through operational efficiencies

You would be a good fit for this role if you have:

• 5+ years in operations, supply chain, logistics or fulfillment
• Experience scaling physical operations at a startup
• Comfortable in warehouses
• Data-driven and systems-oriented
• Willing to go onsite or travel to ensure inventory and daily operations are running smoothly at warehouse locations
• High ownership mindset - you don’t wait to be told what to fix
• Scrappy, resourceful and solutions-focused

Bonus:

• Experience in promotional products, e-commerce, CPG or physical goods
• Experience working with overseas factories or freight forwarders
• Built out a warehouse from scratch

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.