R21201 Cancer Prevention Associate I Bilingual

About the Role Do you enjoy helping others make positive changes in their lives? As a Quitline Coach, youll play an important role in supporting individuals who are ready to stop smoking and improve their health. In this position, youll be one of the first points of contact for people reaching out to the New York State Smokers Quitline. Through compassionate conversations, education, and encouragement, youll help callers navigate their quit journey while connecting them with the resources and support they need. This is a great opportunity for someone who is passionate about public health, enjoys meaningful one-on-one interactions, and wants to make a difference every day. Salary Range: $44,838 $57,232 What You'll Do Respond to smoking cessation inquiries from individuals across New York StateProvide peer coaching, guidance, and encouragement to support callers in reaching their tobacco-free goalsShare information and connect individuals with available smoking cessation resources and servicesDocument interactions and maintain accurate records to support program tracking and reportingMonitor and follow established program standards and quality measuresServe as a knowledgeable resource on Quitline services, processes, and current protocolsSupport the day-to-day operations of the New York State Smokers Quitline programFollow organizational policies and procedures while delivering exceptional customer service What You'll Bring You may be successful in this role if you: Enjoy helping people through coaching, education, or customer supportCommunicate with empathy, patience, and professionalismAre comfortable speaking with individuals from diverse backgroundsCan build trust and rapport during phone-based conversationsHave strong listening, problem-solving, and organizational skillsPay close attention to detail and maintain accurate documentationThrive in a team-oriented environment while managing your own responsibilitiesAre passionate about health, wellness, and supporting positive behavior change Why You'll Love Working Here At Roswell Park Comprehensive Cancer Center, your work directly contributes to improving lives and advancing health outcomes in our community. Every team member plays a role in supporting our mission to eliminate cancers grip on humanity through research, innovation, education, and compassionate care. When you join Roswell Park, you'll be part of an organization that offers: Meaningful work that helps people live healthier livesA collaborative and mission-driven team environmentOpportunities for professional growth and developmentThe chance to make a lasting impact on individuals, families, and communitiesEmployment with New York States only National Cancer Institute-designated Comprehensive Cancer Center outside of New York City, recognized for research, innovation, and excellence in patient care. Join Our Team ## Qualifications:Required Education and Experience 1. Associates degree in an appropriate field and the equivalent of two (2) years of full-time experience in a call center, customer service, or healthcare; or2. High School Diploma or High School Equivalency Diploma and the equivalent of four (4) years of full-time experience in a call center, customer service, or healthcare. NOTES:1. Must be a current non-smoker.2. The incumbent will obtain and maintain Tobacco Treatment Specialist Training and National Certification within twelve months of appointment to this title as a condition of continued employment.3. Required degrees must have been granted by an accredited college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.