Coordinator, Texas One Stop for Enrollment Services
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Job overview
The Coordinator counsels students and community members on enrollment services, including financial aid, billing, academic records, and registration. The role manages inquiries in person, by phone, and by email; resolves complex issues; and makes referrals to appropriate staff and resources. The coordinator also supports registration and graduation goals, provides university information, and coordinates outreach to improve enrollment, retention, and graduation.
Skills & qualifications
Skills
Full job description
Counsel students and community members with expertise and training in a variety of enrollment services (i.e., financial aid, billing, academic records, registration). Manage all inquiries via in person services, phone calls, and via email. Responsible for answering questions and resolving complex issues related to financial aid, enrollment, academic records, billing, and payments, utilizing available tools. Work with appropriate staff and resources to make expert referrals as needed.Explain, educate, and inform students and families regarding:Financial aid, including revision of awards; obtain the required documentation and follow-up with requested information from students. Assist in the implementation of processing procedures as related to financial aid.Student account information related to billing, and other tuition related processes.Student academic records, including transcript and enrollment verification requests. Guide students through the online registration system and assist with new student orientation. Assist students with self-service options. Troubleshoot registration errors, system issues, and inquiries concerning registration.Other general areas related to student success, university services and operations.Support students in meeting their graduation goals. Communicate with students, advisors, and administrators to troubleshoot registration and graduation barriers, and provide timely solutions for students. Serve as a student service resource for general University information including providing appropriate referrals for campus resources, assist students with navigating and accessing information on the University website.Serve as an active, positive, and engaged member of the Texas One Stop staff; participate on cross-functional committees as appropriate, develop and manage assigned office procedures, paperwork, and data integrity. Coordinate proactive outreach efforts to improve student enrollment, retention, and graduation.Other duties as assigned.
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