Systems Analyst Enterprise Applications G126

The Systems Analyst is responsible for supporting and optimizing third-party on-prem, Software-as-a-Service (SaaS), Infrastructure-as-a-Service (IaaS), and Platform-as-a-Service (PaaS) solutions used by the Columbus Consolidated Government (CCG). This role ensures cloud and enterprise solutions are effectively integrated, secure, and aligned with business needs. The Systems Analyst serves as a liaison between General Government and Public Safety departments, vendors, and IT leadership, focusing on providing solution support, managing vendor relationships, configuring and maintaining systems, and overseeing smaller-scale technology projects.

• Provides daily support for on-prem, SaaS, IaaS, and PaaS applications, ensuring reliability, performance, and user satisfaction.

• Serves as the primary liaison with third-party vendors for technical support, issue resolution, and enhancement requests.

• Coordinates upgrades, patches, and releases for cloud-based and enterprise applications.

• Consults with business units in General Government to evaluate solution requests, determine feasibility, and ensure compatibility with existing systems.

• Configures and administers supported applications to meet business and security requirements.

• Monitors service level agreements (SLAs) and ensures vendors meet contractual obligations.

• Manages small to medium-sized projects, including system implementations, integrations, and migrations.

• Develops and maintains technical documentation, including system configurations, workflows, and standard operating procedures.

• Provides end-user training and technical assistance on supported systems.

• Research industry trends and emerging cloud technologies to recommend improvements and ensure best practices.

• Produces reports and dashboards to assist leadership with decision-making and performance monitoring.

• Provides updates to IT leadership on project status, risks, and issues.

• May be required to participate in after-hours upgrades, testing, or incident response.

• Performs other related duties as assigned.

• Knowledge of cloud-based applications, infrastructure, and platform services.

• Knowledge of data integration methods and APIs.

• Knowledge of information security best practices related to cloud services.

• Skill in vendor and contract management.

• Skill in system configuration, troubleshooting, and administration.

• Skill in project management techniques for small to medium initiatives.

• Skill in problem-solving, analysis, and decision-making.

• Strong interpersonal and customer service skills.

• Skill in oral and written communication.

Bachelor’s Degree in Computer Science, Management Information Systems, Information Technology, or a related field. One to three years of experience supporting SaaS, IaaS, or PaaS systems, or equivalent combination of education, training, and experience. The work is typically performed while sitting at a desk or table with intermittent standing and walking. The employee must occasionally lift light and heavy objects, use tools or equipment requiring a high degree of dexterity, and distinguish between shades of color. Additionally, the following physical abilities are required:

• Balancing – maintain equilibrium to prevent falling while walking, standing, or crouching.
• Grasping – applying pressure to object with fingers, palm.
• Handling – picking, holding, or working with whole hand.
• Hearing 1 – perceiving sounds at normal speaking levels, receive information.
• Hearing 2 – receive detailed information, make discrimination in sound.
• Lifting – raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
• Manual Dexterity – picking, pinching, typing, working with fingers rather than hand.
• Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning.
• Reaching – extending hands or arms in any direction.
• Repetitive Motion – substantial movements of wrists, hands, fingers.
• Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
• Standing – for sustained periods of time.
• Talking 1- expressing ideas by spoken word.
• Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
• Visual Acuity 2 - color, depth perception, field of vision.
• Visual Acuity 3 - determine accuracy, neatness, observe facilities/structures.

The work is typically performed in an office, library, or computer room.