Specialist V - Academic Technology & Testing Specialist

Requisition: 202600332S

Occupational Category (Staff Positions Only): Technical/Para-Professional

Hiring Salary: Monthly-Staff

Department: Nursing

General Requirements:

Bachelor’s degree in education, information technology, business, communications, healthcare administration, health sciences, public administration, or a related field required. Three years of relevant specialist experience or experience in a related field required. Certifications may be required depending on assigned systems, testing platforms, vendor expectations, or university requirements. Experience in higher education, academic technology, testing services, healthcare education support, student services, reporting, process improvement, or CQI -related work is desirable. Experience with secure testing procedures, Microsoft 365, Examsoft, learning systems, academic platforms, user support documentation, data validation, routine reporting, or digital workflow improvement preferred. A combination of education, experience, and training that would produce the required knowledge and abilities may be considered.

Nature & Purpose of Position/Usual Duties:

Performs highly advanced specialist duties for the School of Nursing by coordinating secure testing services, academic technology support, digital communication processes, complex operational data, and continuous quality improvement activities. Performs exam administration, test security, student and candidate support, and consistent testing procedures. Assists faculty, staff, and students with approved digital systems by supporting access, routine troubleshooting, documentation, and escalation as appropriate.

Primary Responsibilities (Staff Positions Only):

Performs exam administration, test security, student and candidate support, and consistent testing procedures. Plans, develops, implements, coordinates, and monitors School of Nursing testing services, academic technology workflows, digital communication processes, and related student support operations in alignment with university, School of Nursing, Testing Center, course, accessibility, privacy, academic integrity, and vendor expectations. Plans and prepares testing spaces, materials, rosters, permitted resources, equipment, and approved systems for secure, reliable, and consistent exam delivery. Conducts secure check-in, provides candidate instructions, verifies candidate readiness, proctors exams, monitors testing sessions, and supports consistent completion procedures. Coordinates schedules, rooms, rosters, accommodations, make-up testing, software readiness, and operational changes with faculty, staff, and leaders. Communicates testing expectations, confirmed schedules, procedural updates, and operational needs to appropriate audiences. Documents and escalates testing irregularities, academic integrity concerns, technology issues, candidate concerns, and operational disruptions through established reporting channels. Monitors testing operations for security, efficiency, consistency, compliance, capacity, and service quality. Assists faculty, staff, and students with interpreting and applying established testing, technology, privacy, accessibility, academic integrity, and School of Nursing procedures. Provides first-level support for approved academic technology and communication platforms, including access, onboarding, routine troubleshooting, training coordination, documentation, adoption support, and appropriate escalation. Supports reliable platform use, clear student-facing communication, accurate documentation, user training, issue escalation, website and digital resource maintenance, and continuous improvement of digital workflows, resources, and support practices. Maintains standardized support resources, communication templates, user guides, FAQs, troubleshooting tools, process notes, and procedures to promote clarity, consistency, accessibility, and timely information sharing. Uses continuous quality improvement ( CQI ) methods to collect and analyze operational information, identify issues, recommend improvements, and implement approved workflow changes that strengthen consistency, security, service quality, and student success. Monitors implementation timelines, recurring testing cycles, room and staffing needs, technology readiness deadlines, and related service milestones; identifies issues and communicates recommended adjustments. Tracks incidents, technical issues, irregularities, utilization data, and operational trends to support corrective action, staffing, scheduling, capacity planning, and resource allocation. Develops and maintains Testing Center standard operating procedures (SOPs), checklists, workflow documentation, and post-exam review processes that support reliable operations and measurable CQI results. Monitors platform utilization, recurring technology issues, communication engagement trends, user feedback, and digital record accuracy to identify gaps, reduce redundancy, improve information access, and support reliable reporting. Assists with planning, testing, implementation, documentation, change management, data validation, routine audits, and continuous optimization of academic technology tools, digital workflows, websites, social media content, announcements, and student support resources. Applies CQI practices to evaluate the effectiveness of technology support and student-facing communications, recommend process improvements, and help implement measurable enhancements to service quality, workflow efficiency, clarity, consistency, and timeliness. Collects, reconciles, validates, organizes, and maintains complex operational data related to testing services, technology utilization, incidents, accommodations, student support requests, communication effectiveness, and CQI outcomes. Generates routine reports and dashboards to support School of Nursing leadership decision-making. Assists with accreditation, assessment, program evaluation, and continuous quality improvement activities through data collection, documentation, operational audits, and quality reviews. Supports evidence-based decision-making by identifying trends, recurring issues, and opportunities for improvement. Prepares letters, correspondence, summaries, operational reports, and documentation for leadership review, accreditation support, assessment activities, and departmental decision-making. Maintains documentation demonstrating the implementation and outcomes of improvement initiatives. Supports School of Nursing staff with routine digital communications, student-facing information, digital documentation, and related program resources by helping maintain clarity, consistency, accessibility, accuracy, and timely information sharing. May coordinate, train, schedule, or provide task direction to student workers, temporary staff, proctors, or testing support personnel as assigned. Performs other related duties as assigned.