Manager, Payor Escalations (ROPS)

Posting Date 10/14/2026 100 Spaulding DrSte 102, Marion, North Carolina, 28752-5115, United States of America Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply.

Our people make all the difference in our success.

DaVita is hiring a Revenue Manager for our Payor Escalations - Analytics & Strategy team within Revenue Operations (ROPS), known as Team Spotlight. This position is responsible for the operational oversight of contracted payor escalations (settlements, legal escalations, supporting contract negotiations, etc.) and the associated strategy to drive these escalations to resolution. We are looking for a leader that gets excited about driving innovation in problem solving long outstanding issues, has an interest in strategy, and can build strong relationships with teams in and out of ROPS.

This individual will manage large escalations and projects with ROPS, our Legal and Contracting partners, and with external insurance companies. The focus on the team is geared towards resolving our most complex and largest claim payment issues through legal and contracting channels, and collaborating to find resolution to prevent the issue from happening again. Communications will be tailored to differing audiences and there will be frequent opportunities to strategize and deliver persuasive recommendations to senior leaders. In addition, this leader should have a passion for solving complex problems, and an ability to work well as part of a fast-paced team. Overall focus is on supporting Revenue Operations in its mission to Enable the Village to Give Life through contract and inflow strategy, and resolution of some of the most complex AR issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES Drives Operational Results

• Sets team goals to achieve key objectives and motivates team to exceed expectations
• Takes full accountability for team’s results and ensures work product is up to standard
• Manages large projects with multiple participants and stakeholders
• Prioritizes competing priorities to deliver on deadlines with minimal interventions
• Consistently prepares and delivers effective communications tailored to audience
• Critically thinks through barriers, and creates and implements solutions

Leadership & Team Development

• Builds high performing teams and develops leaders
• Cultivates a diverse professional network to complete work and seek input
• Ensures self and team use coaching and feedback through a consistent process
• Effectively inspires team to support leadership vision; influences change

Generates Strategic Insights

• Consistently and independently generates meaningful insights for team and projects
• Translates high-level strategy and complex insights into actionable opportunities
• Identifies and engages stakeholders to create high level of collaboration
• Delivers persuasive recommendations to senior audiences

Other duties as assigned

EDUCATION AND EXPERIENCE

• High School Diploma/equivalency – Required
• Bachelor’s Degree in related field – Preferred
• Intermediate proficiency in all Microsoft Office applications, specifically Excel – Required
• Strong knowledge of healthcare revenue cycle – Required
• Strong knowledge of healthcare revenue cycle Collections – Preferred

What We’ll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

#LI-JH4 At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. The Salary Range for the role is $78,000.00 - $119,000.00 per year. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position. New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hour Washington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.71/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hourFor location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.