Bilingual Parking Technology Tester

Job Description

Insight Global is seeking Bilingual Parking Technology Testers to support a large-scale customer experience testing initiative for an innovative parking technology platform. This is an excellent entry-level opportunity for college students, recent graduates, administrative professionals, or anyone seeking flexible short-term work. This project supports a major technology deployment, making accuracy, attention to detail, and consistent documentation essential. Team members will follow structured testing scenarios to validate system prompts, workflows, and Spanish-language functionality, while documenting results through simple testing forms and questionnaires to ensure a seamless customer experience.

In this role, you will help validate and test a customer-facing parking technology platform through structured test scenarios and workflows. Working from the Washington, DC office, you will follow step by step testing instructions, make phone calls using your mobile device, complete sample transactions, and document system responses and user experiences. No technical background is required, and all training and testing materials will be provided.

Key Responsibilities

• Execute predefined testing scripts for parking garage technology systems.
• Use provided mobile devices and phone numbers to interact with automated parking systems.
• Test customer entry and exit processes, including:
• Calling into the parking system
• Entering gate location numbers
• Entering and exiting parking facilities
• Verifying gate functionality and system responses
• Complete test parking transactions using pre-paid company-issued payment cards.
• Validate Spanish-language prompts, menu options, and customer-facing experiences.
• Record testing results using simple tracking documents and questionnaires.
• Answer yes/no/N/A testing prompts and provide feedback on the overall user experience.
• Escalate issues or unexpected system behavior to onsite project leads.

Skills and Requirements

• Bilingual in Spanish and English.
• Comfortable reading training materials provided in English and Spanish.
• Reliable and punctual.
• Basic computer and smartphone skills.
• Ability to follow detailed instructions and testing procedures.
• Strong attention to detail. •Ability to accurately document observations and results.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].