Community Manager TikTok, Social Media Management

Our beauty client is seeking a Community Manager to support social engagement, customer care, and influencer seeding initiatives for a leading consumer brand. This role is responsible for building positive brand interactions across social channels, responding to consumer inquiries, identifying emerging trends, and helping drive community growth and customer satisfaction. The ideal candidate is highly organized, customer-focused, and passionate about social media, beauty, fashion, and lifestyle trends. The BasicsDuration: 6 month assignmentHours per Week: Full-time, 40 hours/week expected Location: Hybrid in New York City, NYSchedule: Flexibility required, including occasional evenings and weekends based on business needs Top 3 Required Qualifications * 1+ year of social media community management, engagement, or moderation experience across platforms such as TikTok, Instagram, Facebook, and X/Twitter * Exceptional written communication skills with the ability to craft thoughtful, brand-appropriate responses to consumers * Strong customer service mindset with the ability to manage multiple priorities in a fast-paced environmentOther Qualifications * Experience supporting social customer care programs or online communities * Knowledge of major social media platforms, trends, tools, and best practices * Ability to work independently and collaborate across cross-functional teams * Strong attention to detail, organization, and problem-solving skills * Comfortable identifying consumer insights and communicating recommendations to internal stakeholders * Experience supporting influencer gifting, seeding, or creator outreach programs is a plus * Interest in beauty, fashion, lifestyle, or consumer brands preferred * Proficiency with Microsoft Word, Excel, and PowerPoint * Adaptable, resourceful, and responsive with a strong sense of urgencyKey Responsibilities * Monitor and engage with consumers across social channels, including TikTok, Instagram, Facebook, and X/Twitter * Maintain established reply rate, response time, quality, and customer satisfaction goals * Provide community insights, engagement recommendations, and support for social campaigns and key brand moments * Follow approved response guidelines while creating personalized responses that effectively address consumer concerns * Escalate critical customer issues to appropriate internal teams and assist with resolution efforts * Attend trainings, meetings, and work sessions to stay aligned on social strategies and customer care best practices * Support ongoing influencer seeding and gifting programs, including talent sourcing, outreach coordination, and shipment tracking * Track program performance and maintain detailed records of engagement and influencer activity * Identify opportunities to improve processes, customer experience, and social engagement strategies * Document customer feedback and product-related concerns to support future product improvements * Maintain accurate records within CRM systems and related reporting tools * Stay current on social media trends, emerging platforms, and industry best practices * Share consumer insights with internal teams to help inform content, product, and customer experience strategiesIn this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.Benefits Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also: Email your resume in Word to: [email protected]Please do NOT change the email subject line in any way. You must keep the JobID: : AS30-1995397L788 -- in the email subject line for your application to be considered.* Ashley Se