Returns Associate

Galls

Lexington, KYFull-time$7.25/hrSeen 3w agoSeen in employer's feed 1 day ago

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At a glance

Compensation

$7.25/hr

Location

Lexington, KY

Schedule

Full-time

Work Authorization

Not specified

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Job overview

Galls, LLC seeks a Returns Associate to process returned merchandise, compare items to requisitions, contact customers, inspect and disposition items, and handle packaging and labeling, while meeting productivity standards and adhering to warehouse safety procedures.

Skills & qualifications

RequiredNice to have

Skills

Customer ServicePhone CommunicationEmail CommunicationMicrosoft WindowsMicrosoft WordMicrosoft ExcelInternetInternal Order Management SoftwarePhysical Ability to Lift 50 PoundsPhysical Ability to StandSense of UrgencyAttendance

Qualifications

High School Diploma/GEDPrevious Returns Experience

Full job description

Experience Required

None

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

Number Of Positions

Work Schedule and Shift Requirements

First (Day)

Job Description

Galls, LLC is the largest and fastest growing supplier of uniforms and equipment to public safety professionals with a national presence in more than 80 locations across the nation. With over 50 years in the industry, it is easy to see why. We are PROUD to Serve America's public safety professionals by providing the broadest selection of uniforms, equipment and solutions combined with great customer service.

Job Summary: Process all returned merchandise to be exchanged, returned to stock, returned to the manufacturer, donated or discarded in a timely and accurate manner.

Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.

Compare merchandise with original requisition and customer feedback to identify reason for return to include incorrect item, quantity mismatch or a defect in merchandise.

Call or email customers as needed to obtain additional information concerning their return and/or for placing an exchange order.

Inspect merchandise to determine disposition of item.

Pull Order up in GQ System and process for credit and/or exchange.

Completes all forms required for returned goods.

Package and label merchandise to be entered back into stock.

Qualifications/Requirements:

Strong customer service skills with experience in talking with customers via the phone or email - preferred

Experience with Personal Computer and Software Programs to include Microsoft Windows (word, excel), email and internet.

Ability to learn internal order management software.

Ability to meet productivity standards with accuracy/quality

Ability to communicate professionally

Sense of urgency

Ability to follow standard operating processes

Great attendance

Work overtime as business dictates

Ability to work in non-climate controlled warehouse, ability to stand for duration of shift and ability to lift up to 50 pounds. Ability to bend, reach, twist, squat, pull, push, carry and other physical actions required to complete the functions of the job.

Ability to research/troubleshoot and make quick decisions

Education/Training/Experience:

High school diploma or a GED is required

Previous Returns experience preferred

EOE/Disability/Vets

Galls is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please call Human Resources at 859-266-7227 with the nature of your accommodation request and include the Galls location and the title of the job opening.