Audit Program Manager

Audit Program Manager Location US-OH-Columbus - New Albany Category Quality Assurance Position Type Full-Time Location Type Hybrid Why E2 Optics? Advance Your Career with E2 Optics Are you ready to elevate your career with an award-winning, Woman-Owned technology integrator that's leading the charge in the data center revolution? E2 Optics is one of the fastest-growing and most stable companies at the core of the tech industry-powering the infrastructure behind AI, cloud computing, and the innovations of tomorrow. At E2 Optics, you will work with cutting-edge systems in some of the most advanced environments in the world. We invest in your growth through hands-on experience, industry certifications, and leadership opportunities that put you in charge of teams and outcomes. Collaboration is in our DNA-we believe in lifting each other up, mentoring with purpose, and celebrating every win. If you're looking to be part of something meaningful, fast-moving, and future-focused, your next opportunity is here. Join one of America's largest and fastest-growing tech integrators and help us shape what's next. What You'll Do Safety is E2 Optics' number one Core Value. All employees are expected to follow safe work practices, as well as adhere to company and client worksite safety policies and procedures. Promote E2 Optics' Core Values and help foster a collaborative, accountable, and family-centric culture. Provide leadership and operational oversight for the audit program across assigned Strategic Accounts projects and locations. Partner directly with Production, Project Management, QA/QC, Training, and site leadership to develop and execute audit plans that support project milestones and turnover schedules. Establish a clear audit operating structure that defines responsibilities, workflow, communication expectations, and escalation paths. Coordinate auditor staffing and resource allocation based on project priorities, workload, schedule, ticket volume, and individual auditor competency. Ensure the right auditors are assigned to the right work based on experience, qualifications, productivity, and technical competency. Oversee the distribution of audit tickets to ensure workload is balanced and resources are being utilized efficiently. Monitor ticket volume, aging, closure rates, productivity, and overall audit performance to identify bottlenecks and areas requiring additional support. Drive timely ticket closeout by establishing expectations, monitoring progress, removing roadblocks, and coordinating with Production and project leadership when corrective action is required. Develop and maintain audit performance metrics, dashboards, and reporting to provide leadership with visibility into audit progress, ticket closure, backlog, productivity, and project risk. Establish measurable performance expectations for auditors, including productivity, accuracy, documentation quality, and ticket closure. Identify trends in audit findings and communicate recurring deficiencies to QA/QC and Production leadership so corrective actions can be implemented before issues become systemic. Work closely with Production leadership to ensure audit findings are communicated quickly and corrective work is properly prioritized and completed. Support First Time Right initiatives by using audit data to identify repeat failures, installation trends, training gaps, and opportunities for process improvement. Partner with Training and QA/QC leadership to develop and maintain a pipeline of qualified auditors. Assist in establishing auditor qualification requirements, competency assessments, field verification, mentoring, and ongoing development. Ensure new auditors demonstrate the required technical knowledge and field