Assc DirClient Service Mgr

14358 At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies * 5-7+ years experience in a client facing role * Strong leadership capability with experience inspiring, developing, and managing high-performing client service teams * Deep understanding of customer service principles with a proven ability to enhance customer satisfaction and service delivery * Expertise in CRM platforms and customer service technologies, including emerging AI-driven solutions * Excellent stakeholder management skills with the ability to build strong relationships internally and externally * Advanced analytical and problem-solving skills with a data-driven approach to decision making * Strong communication skills, both written and verbal, with the ability to influence senior stakeholders * High attention to detail combined with adaptability, creativity, and a continuous improvement mindset * Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical useEducation * Bachelor's degree required * Degree in Computer Science, Finance, or Accounting preferred * Ongoing professional development or certifications in customer success, leadership, or technology are advantageousResponsibilitiesThis role is responsible for leading and overseeing the delivery of client service operations, ensuring performance targets, staffing plans, and service quality are consistently achieved. * Act as a senior escalation point for high-profile client issues, managing resolution with internal teams and senior customer stakeholders * Partner with product and technical teams to ensure service levels meet customer expectations and align with business objectives * Drive continuous improvement initiatives, using data insights to enhance processes, performance metrics, and customer experience * Manage, coach, and develop team members, including hiring, performance management, and skills development planning * Represent client service in cross-functional initiatives, contributing to strategic projects and raising the profile of the function internallyAbout the TeamThe Client Service team is a dynamic, customer-centric group dedicated to delivering exceptional service and driving long-term client success. The team partners closely with product, technology, and commercial functions to ensure best-in-class customer experience. This is an opportunity to join a high-impact function within a fast-paced, global organization, where leadership, collaboration, and customer focus are at the core of everything we do.For US-based roles only: the anticipated hiring base salary range for this position is$135,700.00-$196,750.00, depending on factors such as experience, education, level, skills, and location. This rang